Experience Strategist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As an Experience Strategist at Kyndryl Vital Spain & Portugal, you will take an experience-first approach to uncover and deliver value for customers. With a unique blend of business acumen, technical knowledge, and psychology, you will lead organizations through complex challenges by identifying paths to value. You will uncover strategic opportunities through research, experience frameworks, design actionable roadmaps, and guide teams through the organizational and business implications of these experiences. Kyndryl Vital Experience Strategists strive for innovative yet practical solutions.

Who You Are

Required Technical and Professional Expertise

• Portfolio of work demonstrating outcomes
• Business Acumen: You understand business strategy and can connect it to experience.
• Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs (humans and agents).
• Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
• Value Identification: You have a knack for uncovering new sources of value.
• Experience Optimization: You can evaluate and recommend ways to optimize experiences.
• Storytelling: You can communicate clearly and compellingly.
• Research: You can design and conduct user research, market evaluations, and competitive analyses.
• AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.
• undefined Human-Centered Design: You have an understanding of human-centered design methods and mindset.
• Psychology: You have an understanding of human needs and behavior.

• 4+ years experience.
• Deep industry vertical experience.
• Experience in enterprise or agency worlds.
• Knowledge and experience in IT infrastructure or other technical applications.

• You can create context-appropriate, low-to-high fidelity prototypes.

• Human behavior, change management, or other applied social sciences.
• Data science and AI background.
• You may also specialize in Service Design, User Experience, Innovation Strategy.