Delivery Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
As a Delivery Management professional at Kyndryl, this role manages delivery execution for a software-product engineering and managed-capacity engagement with a Kyndryl client. The role is responsible for delivery governance, workstream coordination, resource readiness, onboarding alignment, capacity planning support, reporting, escalation, continuity, and execution oversight across engineering, support, cloud implementation, certification, DevOps, testing, and project teams. Key responsibilities include establishing and managing the delivery framework for communications, reporting, governance, escalation, change control, status tracking, and procedural coordination; supporting capacity planning and resource alignment across engineering, customer experience, customer success, software development, cloud implementation, safety certification, technical support, and project/program workstreams; coordinating onboarding, access readiness, training dependencies, knowledge transfer, transition activities, and resource continuity; tracking delivery progress, milestones, risks, issues, dependencies, planned activities, completed activities, and recommendations; acting as a delivery escalation point for service impacts and unresolved issues; and operating within a customer-controlled delivery model where the customer retains ownership of backlog, prioritization, workflows, tooling, compliance frameworks, and platform governance.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 5+ years of experience leading delivery teams and quality services to customers
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
• Experience in leading teams through incident, problem and change management, as well as root cause analysis
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
• AIOps hands-on knowledge, automation and innovation-oriented mindset
• Well versed for direct and constant interaction with the customer
• Sympathetic and empowering delivery resource manager, fostering growth

Preferred Skills and Experience

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications

The compensation range for the position in the U.S. is -

$124,920 to $237,480 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $149,880 to $284,880

California (All Other):$137,400 to $261,120

Colorado: $124,920 to $237,480

Massachusetts$124,920 to $261,120

New York City: $149,880 to $284,880

Washington: $137,400 to $261,120

Washington DC:$137,400 to $261,120

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.