Customer Partner Industry, Manufacturing & Healthcare

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, we are looking for a Senior Account Management Partner / Customer Partner to lead strategic accounts and drive sustainable business growth. This role combines strong commercial leadership with end-to-end ownership of the assigned accounts, including full responsibility for revenue, profitability, and long-term customer success.

• End-to-end management of strategic and/or portfolio accounts, acting as the primary customer interface and building long-term, trusted relationships with C-level and senior decision-makers.
• Full ownership of account P&L, managing both revenue growth and profitability, and ensuring business continuity and sustainability.
• Definition and execution of account strategies.
• Identification, qualification, and closing of complex opportunities, delivering tailored solutions aligned with each customer's specific business needs.
• Management of a mixed territory, combining existing customers and new logo acquisition, requiring a strong hunter-farmer profile with a clear commercial mindset.
• Leadership of one or more strategic or portfolio accounts, growing account size and scope across high-value services and capabilities.
• Close collaboration with internal sales, delivery, and technical teams to ensure seamless execution across the entire account lifecycle, from prospecting through delivery and ongoing operations.
• Development of a strong go-to-market pipeline with strategic partners, jointly pursuing and closing new opportunities.
• Application of external industry best practices and market knowledge to anticipate customer needs and position Kyndryl as a trusted strategic advisor.

• Senior-level experience in roles such as: Account Manager, Key Account Manager, Customer Partner, Territory Manager, Senior Sales or Business Development roles.
• Strong commercial and sales-oriented profile, with proven experience in consultative selling, business development, and complex deal management.
• Demonstrated experience managing accounts beyond pure sales, including profitability, renewals, and long-term account strategy.
• Solid industry experience in one or more priority sectors, including: Healthcare (hospitals, pharmaceutical companies), Manufacturing and industrial environments.
• Background in IT services, systems integration, or similar environments.
• Ability to engage and influence C-level stakeholders, with strong negotiation, communication, and stakeholder management skills.
• Strategic mindset, autonomy, and strong leadership in cross-functional environments.

• Client-facing role with regular travel required.
• Primary focus on Madrid and Barcelona.
• Hybrid working model, with some on-site customer visits.