Contract Management Support
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
As a Contract Manager at Kyndryl, you will play a critical role in ensuring contract performance, compliance, and continuous improvement throughout the entire contract lifecycle. This includes managing contract validation & registration, billing & invoicing, and administrative processes while maintaining strong customer relationships and collaborating with internal stakeholders.
You will act as the link between Kyndryl and our internal customers (Account Partners, Delivery teams and other departments), combining administrative expertise, communication skills, and customer care service in your daily responsibilities. Your contribution will directly influence business decisions and customer satisfaction.
Key Responsibilities
- Support end-to-end post-sales activities for contracts signed, including:
- Validate signed contracts and record contract's services in SAP4.
- Manage billing and invoicing for service projects.
- Ensure contract's adjustments are accurately performed (cost of living, penalties, other clauses).
- Resolve disputes and provide timely solutions
- Coordinate with stakeholders such as Account Partners, Project Managers, Delivery Project Executives, Client CFOs, Finance, and Accounting teams.
- Handle contract lifecycle activities: closing, extensions, and updates of PE, CPEs, PMs in SAP.
- Act as internal advisor of the processes to be followed and make sure all the contractual elements are billed
- Support SOX testing and audit reviews.
- Maintain compliance with internal policies and external regulations.
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Who You Are
What We're Looking For
- Strong organizational and administrative skills with attention to detail.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities and work collaboratively across teams.
- Experience with SAP and financial processes is a plus.
- Experience in contract management, billing, or invoicing preferred.
Job requirements:
- Spanish native languages is mandatory. Catalan or Portugues will be also a plus
- English languages - intermediate/proficiency level
- MS knowledge & Power BI (Dashboards and IA Agents)
- Experience with SAP4 Hana
- Good communication and negotiation skills
- Agile approach
- Strong eye for, combined with logical and analytical thinking
- Out-of-the-box perspective
- Time management, prioritization
- Ability to work with autonomy and methodology
- Ability to keep deadlines
- Ability to work in a team
- Enthusiastic and dedicated approach
- Problem solving and capacity to manage critical situation
- Positive Attitude
Why Join Us?
At Kyndryl, you'll be part of multicultural and diverse team that values innovation, collaboration, and continuous improvement. Your work will have a direct impact on customer satisfaction and business success.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Life Insurance
- Dental Insurance
- Health Reimbursement Account
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
Professional Development
- Mentor Program
- Access to Online Courses
- Lunch and Learns
Diversity and Inclusion