ABAP Developer - AMS Application Support

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The SAP ABAP Technical Analyst is responsible for providing technical support and development across the SAP modules implemented within the organization. The role involves analyzing, correcting, and enhancing programs, function modules, interfaces, forms, user exits, enhancements, and custom objects. The analyst also actively participates in testing cycles, technical validations, release activities, and stabilization processes within the AMS model, ensuring alignment with corporate standards, best practices, and business requirements.

Main Responsibilities

1) Technical Incident and Request Management (AMS)

• Analyze, diagnose, and resolve incidents related to ABAP developments, including reports, interfaces, function modules, BADIs, BAPIs, user exits, and other custom enhancements.
• Handle technical requests by assessing impact, feasibility, effort, and alignment with development standards.
• Provide support and corrective actions for technical objects that interact with various SAP functional modules (FI, MM, SD, PP, HR, CAR, PI/PO, etc.).

2) ABAP Object Development and Maintenance

• Perform adjustments, corrections, and enhancements to existing ABAP developments, including:
  • Classical and ALV reports
  • Interfaces (RFC, IDoc, API)
  • Forms (SmartForms, Adobe Forms, SAPScript)
  • Enhancements (User Exits, BADIs, Enhancement Points)
  • Batch Jobs
  • OData services (when applicable)
• Review technical dependencies and ensure compatibility across SAP components.

3) Technical Validation and Testing

• Participate in functional and technical testing (SIT/UAT), validating the correct operation of developments and applied fixes.
• Ensure technical quality through code reviews, performance validation, consistency checks, and adherence to standards.
• Prepare technical evidence and document results for each testing cycle.

4) Cross‑functional Collaboration and Support

• Collaborate with functional analysts across modules and technical teams (PI/PO, Basis, DBAs, Integration) to jointly resolve incidents.
• Provide technical support during release activities, maintenance windows, and post‑release stabilization.
• Maintain clear communication with key users and IT teams to ensure accurate understanding of requirements.

5) Technical Documentation and Operational Compliance

• Document developed or modified objects, including technical specifications, diagrams, process flows, dependencies, and evidence.
• Maintain the team's technical repository updated and aligned with governance standards.
• Ensure compliance with versioning policies, transport procedures, and change‑control guidelines within the AMS model.

6) Continuous Improvement

• Identify opportunities for improvement in code quality, performance, integrations, and technical processes.
• Propose refinements or refactoring to enhance stability, efficiency, and traceability.
• Contribute to standardization, automation, and operational improvement initiatives.

Who You Are

Required Technical Knowledge

ABAP Core

• ABAP OO
• ALV / Classic and Modern Reports
• RFC, BAPI, BADI, User Exits
• Enhancements Framework
• Batch Input / Call Transaction
• SmartForms, Adobe Forms, SAPScript
• Batch Jobs & Background Processing

Integrations and Connectivity

• IDocs (structure, processing, debugging)
• APIs / OData Services (preferred)
• Familiarity with SAP PI/PO or SAP CPI integration scenarios (preferred)

SAP Tools

• SE80, SE38, SE37, SE24, SE11, SE41, SE93
• ST22, SM37, SM36, WE02/WE05, SE16/SE16H

Additional Preferred Skills

• Advanced debugging
• Performance tuning and optimization
• Basic SQL and data structure knowledge
• Understanding of organizational development standards
• Familiarity with ITIL practices and AMS operating models

Soft Skills

• Strong technical analysis and structured problem‑solving
• Clear communication with functional and technical teams
• Ability to prioritize and manage multiple tasks
• Capability to solve complex technical issues
• Results‑oriented mindset and commitment to continuous improvement
• Collaborative approach with a multidisciplinary perspective

Education and Certifications

• Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or a related field
• SAP ABAP certification or SAP Learning Hub training (preferred)
• ITIL certification (preferred)

Experience

• Prior experience providing technical SAP support within an AMS model
• Demonstrable experience in ABAP development (5+ years)
• Experience maintaining SAP production environments
• Preferred experience in implementation, rollout, or stabilization projects
• Experience in retail environments and familiarity with Palacio de Hierro operational procedures (preferred)

Work Model

• Participation in maintenance windows and after‑hours support when required
• Ongoing interaction with global or cross‑functional teams
• Availability to support activities in the event of Priority 1 incidents.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Client-provided location(s): Flexible / Remote, Mexico City, Mexico

Job ID: Kyndryl-R-58469

Employment Type: FULL_TIME

Posted: 2026-03-24T18:37:53