Workforce Strategy & Planning Manager

JOB DESCRIPTION

Responsible for developing and executing strategic workforce plans that align talent supply with business demand. This role serves as a bridge with HR, Retail Operations, Finance, and business leaders to ensure workforce capabilities support organizational agility, growth and competitiveness. Responsible for leveraging data-driven insights to inform headcount planning, skills development, and organizational capability strategies to ensure the organization has the right people, in the right roles, at the right time. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Forecast future workforce needs based on business growth, transformation initiatives, and external labor market trends.
• Conduct gap analyses to identify skill shortages or surpluses and develop plans to address them, such as hiring, reskilling, or redeployment.
• Partner with Organizational Design team to design and refine functional organizational structures that support strategic objectives.
• Support leadership development and succession planning initiatives.
• Use scenario planning to model workforce outcomes under various business conditions.
• Communicate workforce strategies clearly across business units to internal stakeholders.
• Facilitate cross-functional collaboration to ensure alignment of workforce plans, leveraging influential leadership; monitor implementation of workforce plans and adjust based on changing needs.
• Lead workforce planning projects and manage related fiscal responsibilities and resources.
• Travel 20% to field locations and business sites.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• 5+ years of experience in workforce planning, HR strategy, HR Business Partner, People Analytics, or talent management preferably in a large, complex organization
• Experience with strategic planning, change management and organizational development
• Ability to adapt, innovate and lead through influence
• Strong analytical skills and demonstrated proficiency in workforce analytical tools
• Excellent oral and written communication skills; ability to lead workshops and stakeholder discussions
• Demonstrated project management skills with ability to adapt to changing priorities and workload
• Strong problem solving, organizational and prioritization skills with a high attention to detail

• Bachelor's degree in human resources, business administration, organizational psychology, or related field
• Experience leading or contributing to organizational change initiatives or project management