UKG WFM Pro Analyst

- Perform many tasks independently and communicate with appropriate teams
- Partner with appropriate teams to deliver software solutions according to SDLC best practices
- Partner with appropriate teams to expedite issue resolution within defined SLAs
- Document the root cause of issues and implement improvements to prevent future recurrence
- Support and maintain applications utilizing required tools and technologies
- Provide support for applications during business hours and off-hours (24x7) as required
- Ensure change control, support ticketing, and bug tracking processes are executed following defined standards
- Establish priorities for application modifications in collaboration with key business stakeholders
- Develop functional, design, and programming specifications for application enhancements
- Complete estimates and work plans as appropriate for design, development, implementation and rollout tasks
- Test application bug fixes, enhancements, and new software releases
- Design, configure, code and unit test applications and utilities using SDLC best practices
- Ensure security, compliance, and integrity of systems and data
- Assist other personnel on assignments including mentoring or providing on-the-job training to other associates
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- High School Diploma or GED
- Any prior experience with project planning with medium size or medium level complexity projects
- 5+ years of experience in system analysis, design or programming and the associated development methodologies
- Ability to interact well in a team environment
- Passing score on a selected entry test for new hires (test selected based on project requirements)

• Bachelor's degree in computer science or in a STEM major
• Minimum 2 years of experience in UKG WFM Pro product configuration
• Knowledge of UKG WFM Pro modules, configurations, and best practices
• Exposure to Boomi, PCRs, APIs, and integrations of UKG WFM Pro
• Familiarity with software development methodologies, Agile principles, and DevOps practices
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Outstanding communication and interpersonal skills

Desired
- Associate Degree IS related field, or comparable work experience in an Information Systems position or related business position
- Bachelor's Degree IS related field, or comparable work experience in an Information Systems position or related business position
- 4+ years of experience in adjacent technologies

• UKG WFM Pro certifications highly desirable
• Retail experience preferred

ABOUT US

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Client-provided location(s): Blue Ash, OH

Job ID: kroger-147120

Employment Type: FULL_TIME

Posted: 2025-08-23T19:54:53