STR MGMT/HUMAN RESOURCE SPECIALIST

JOB DESCRIPTION

Position Summary:

Manage recruitment, hiring, training and retention of all store associates. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Model excellent customer service.
• Observe scheduled shift operating hours.
• Communicate with store management on a daily basis regarding any and all issues related to hiring, recruiting, and retraining store associates.
• Submit job requisitions based upon hiring needs.
• Schedule manager interviews.
• Complete new hire paperwork, including I-9s, accurately and timely; administer drug tests.
• Enter associate information into store systems.
• Issue rewards cards, swipe cards, name badges, training materials, and uniforms to associates.
• Conduct store walks with new and transferred associates.
• Schedule new, transferred, and promoted associates for training; conduct training and schedule/assist associates with completing online training modules.
• Follow up with associates and department managers to ensure training occurs and to assess progress.
• Issue, retrieve, and submit training checklists for new/promoted associates.
• Assist store management in improving and maintaining store morale.
• Conduct associate store walks each shift.
• Distribute and track completion of associate performance reviews.
• Assist management in tracking and analyzing turnover and develop plans to reduce store turnover.
• Assist store director with administration of associate surveys.
• Check I-9 compliance status each shift.
• Maintain employee files.
• Coordinate the issuance and retrieval of policy sign-offs; ensure they are read and signed by associates.
• Maintain employee communication boards and check/respond to emails each shift.
• Maintain in-store training supplies.
• Participate in Human Resources specialist conference calls.
• Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Adhere to all local, state and federal laws and company guidelines.
• Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety and associate/customer engagement rules are being followed.
• Maintain flexibility to work any shift.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• High school diploma or GED
• Working knowledge of employment law
• Second language (speaking, reading and/or writing)
• Must be 18 or older
• Ability to handle stressful situations
• Effective interpersonal, communication and customer service skills
• Strong attention to detail and organizational skills
• Proficient computer skills
• Knowledge of basic math (e.g., counting, addition, and subtraction)
• Ability to preserve confidentially of information

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.