Sr Program Manager - Loyalty

JOB DESCRIPTION

Responsible for the development, management and execution of large, strategic program across the company. Lead and guide cross-functional teams. Apply project management principles and frameworks to guide and serve teams driving for deliverables, tracking progress, and providing insights. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Develop and manage program plans with cross functional leaders
• Manage stakeholders and communications
• Define program goals, objectives, scope, and deliverables in collaboration with stakeholders
• Create detailed program plan templates, including budgets, resource allocation, and risk assessment
• Monitor and update program plans to adapt to changing circumstances and ensure alignment with organizational objectives
• Identify and engage with stakeholders at all levels, understanding their needs, expectations, and concerns
• Develop and implement effective communication plans to keep stakeholders informed and engaged throughout the program
• Manage stakeholder expectations, resolving conflicts, and ensuring alignment with program goals
• Track program progress against established milestones, schedules, and budgets
• Identify and address issues and obstacles that may hinder program success, implementing timely solutions.
• Prepare and deliver clear and concise progress reports to stakeholders, highlighting achievements and challenges
• Develop and maintain comprehensive program documentation, including the program plan, schedule, budget, and risk register
• Ensure that documentation is up-to-date, accurate, and easily accessible to all stakeholders
• Facilitate knowledge sharing and transparency through well-maintained documentation
• Report on program progress and performance to stakeholders
• Prepare and deliver regular status reports to stakeholders, providing insights into program progress and achievements
• Communicate effectively, tailoring messages to different audiences to ensure understanding and alignment
• Highlight how program activities contribute to broader organizational goals
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Bachelor's degree in business administration, project management, or a related field
• 5 years of experience in program management
• Exceptional troubleshooting and problem-solving skills
• Strong leadership and communication abilities, both written and oral
• Capacity to present information clearly and concisely to diverse audiences
• Proven ability to build and maintain relationships with stakeholders at all levels
• Effective problem-solving and decision-making capabilities
• Proficiency in stakeholder management and conflict resolution
• Demonstrated skills in risk management
• Business acumen with a deep understanding of business principles and practices
• Strong organizational and time management skills
• Ability to work independently as well as collaboratively within a team
• Adaptable to change and quick to learn new concepts and technologies

• Master's degree in business administration (MBA) or a related field

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.