Sr. Asset Protection Solutions Manager

JOB DESCRIPTION

Develop and implement enterprise-wide Asset Protection (AP) technologies/solutions. Oversee all strategies associated with protecting the company's physical assets/corporate security. Lead the Monitoring All Exceptions (MAX), Kroger Central Alarm Control (KCAC), Organized Retail Crime (ORC) and General Office security teams. Collaborate with AP teams to execute plans that provide the proper balance between reducing loss and increasing sales while achieving financial goals. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

- Supervise and coach direct reports in performance of their duties; complete performance reviews and provide feedback to direct reports
- Lead/develop the department's direction for AP technology by working with Kroger Technology and Research and Development teams, including closed circuit television (CCTV) program
- Partner with Facility Engineering to ensure all AP solutions, systems and equipment are included in all new stores/remodels
- Oversee expansion of anti-theft, life/safety, and physical security programs, including development of central monitoring/exception reporting
- Conduct analysis for risk-based security and AP program
- Lead programs, policies, and guidelines for retail stores, distribution centers (DCs), plants, and other facilities by advising on financial investments necessary to protect the company from potential external threats
- Assess, investigate, and oversee company responses to potential risks from external threats with the exception of data security
- Ensure consistent communication of strategies, priorities, threats, initiatives, and other security-related matters
- Oversee expansion of AP analytics solutions, such as point of sale (POS), direct store delivery (DSD), and cash exception-based reporting
- Lead investigations related to alleged improprieties, fraud, corruption, or company ethics policy violations
- Oversee ORC efforts and develop external working relationships to increase potential threat awareness
- Provide a framework to develop, implement, and enforce security and AP related policies and standards
- Effectively communicate AP strategies with senior executives; recommend solutions to address business priorities/strategies
- Develop compelling, creative training/messaging for associates to minimize waste and drive AP initiatives
- Travel to divisions to understand markets and collaborate on solutions
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- 5+ years supervisory experience
- 10+ years Loss Prevention/AP experience
- Strong technical knowledge of analog/IP CCTV systems
- Excellent oral/written communication skills
- Project management and leadership experience with the ability to manage multiple projects/tasks concurrently
- Excellent training, analytical, and problem-solving skills with strong attention to detail
- Current Certified Forensic Interviewer (CFI) certification
- Strong investigative, interview, and interrogation skills
- Substantive knowledge of physical security, life safety, premises liability and emergency response best practices
- Working knowledge of technical specifications, CAD files, and construction prints/fixture plans