Regional Data Integrity Center Pricing and Support Team Lead

JOB DESCRIPTION

Provide administrative support to assist the Regional Data Integrity Center (RDIC) in executing daily activities to achieve department goals/objectives. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

- Oversee/direct the daily tasks of others
- Assist in developing department associates by working with them to accomplish tasks and suggesting methods for improvement
- Provide assistance in handling adverse situations, such as team member and customer disagreements, to effectively complete the job at hand
- Promote a strong team-building atmosphere
- Develop/maintain strong working relationships with division and General Office-level merchandising departments and retail stores
- Provide accurate, complete and timely support and data entry assistance for issues involving pricing input, scale management and shelf tags
- Provide leadership and development assistance to team members
- Create and maintain support for the intranet News & Notes articles
- Maintain execution/support for shared Outlook email boxes
- Provide point of sale (POS) troubleshooting, overrides and user support
- Request, test and approve fixes/enhancements via user accepted testing (UAT)
- Resolve store pricing, scale and shelf tag data integrity issues
- Develop and maintain best practices for RDIC teams
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- Proven ability to lead others
- Ability to perform tasks with a high degree of accuracy and a strong attention to detail
- Experience as a regional specialist with pricing/support experience
- Excellent organizational skills
- Proficient oral/written communication skills
- Customer service oriented
- Highly motivated self starter
- Broad knowledge of Merchandising/Loyalty departments, Vestcom and data integrity systems
- Proficient Microsoft Office and Kroger mainframe skills

Desired
- Regional or department specialist
- Proficient with pricing systems
- Customer Service experience
- Experience in Merchandising, Operations and/or Procurement departments