Head of Communications - Kroger Health

JOB DESCRIPTION

Develop and execute communication plans/initiatives that support Kroger Health's strategic goals while protecting and enhancing the reputation of Kroger Health and its business units. Share the company's and associates' unique stories to elevate our reputation as an employer of choice. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Develop/execute leadership communication strategy; act as primary communication consultant and provide direct support to department's leadership
• Advise/counsel on communications issues/opportunities
• Enhance content strategy and editorial planning for internal communication vehicles
• Contribute to the corporate storytelling engine creating compelling content to connect with associates and customers
• Provide external communication support (i.e., press releases, media requests, speaking opportunities, planning/execution of media events)
• Align with Corporate Communications/Media relations on approach, messaging and timing of all external communication
• Develop/implement a comprehensive associate communications & engagement strategy
• Build a plan and message to support an increase in associates' commitment/engagement with our strategies
• Lead internal planning/communications strategies that inspire associates to adopt behaviors to improve customer experience
• Create/implement communication strategies to enhance the associate experience
• Advise/coach leaders on opportunities to enhance two-way communication and drive associate engagement, champion change and execute strategy
• Maintain standards and consult with stakeholders to ensure all communication adheres to our direct to store communication process
• Ensure all communication/storytelling adheres to company's brand guidelines, standards, and tone of voice
• Lead community engagement and content creation for group on internal business social network and any other digital/social channels
• Work with Communications team to accelerate communications research and measurement to improve team's overall effectiveness
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Bachelor's Degree in communications, marketing, journalism or related field
• 7+ years corporate communications experience
• Any media, social media, digital content development experience
• Proficient in Microsoft Office
• Strong oral/written communications skills and attention to detail
• Ability to understand/translate business priorities
• Demonstrated ability to handle multiple projects simultaneously under tight deadlines
• Proven track record of teamwork, innovation and delivery of business communication results
• Consulting/influencing skills
• Ability to interact and influence at all levels
• Creative approach to strategic problem-solving, messaging and communication delivery

• 10+ years corporate communications external/internal comms experience
• Any experience with communications in healthcare and/or health organization
• Any experience in retail environment