eCOMMERCE BUSINESS OWNER

JOB DESCRIPTION

Assist in leading the solutions team and coordinate the development of solutions and projects as assigned. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support eCommerce objectives and coordination with cross functional teams within the Store Support Center (SSC) and divisions. Develop solutions working collaboratively with stakeholders from SSC, divisions and store associates in support of our Customer 1st strategy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Assist in leading the eCommerce Operations - Innovation and New Ventures team in the development of efficient enterprise-level business processes and solutions that improve and simplify work, deliver financial benefits, and improve the customer shopping experience
• Develop and sustain effective professional relationships with division leadership, associates, division eCommerce managers to innovate and operationalize current and future work processes and models to support the business plan
• Establish/maintain professional relationships with senior management and cross-functional business partners in order to understand/support business strategies and assist in executing the business plan
• Guide the facilitation of working sessions to innovate current/future state work processes, store formats, and new ventures that drive sustainable business value and help grow ecommerce market share
• Consult with vendors and technology partners to develop potential business and technology solutions that drive value and improve the customer and associate experiences Collaborate with the Finance and capital management teams to document the financial impacts of innovation and process improvement projects
• Travel to divisions/stores/competitors/conferences to observe, create, assess, and summarize observations of processes, technologies, and models that drive business intelligence and can serve as inspiration for our eCommerce innovation test & learn pipeline
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with reasonable accommodation

• 2+ years as an assistant process change manager
• 4+ years project management/process improvement experience
• Demonstrated competency in developing efficient and effective solutions to diverse/complex business problems
• Ability to lead a team of highly driven and talented individuals and maintain a solutions-focused approach
• Ability to prioritize and assign work according to business priorities/strategies and develop, re-engineer and document business processes
• Strong analytical and conceptual skills
• Understanding of organizational impacts that result from changes to business processes/technologies
• Excellent facilitation skills with the ability to drive toward solutions
• Knowledge of lean tools and methodologies
• Knowledge of in-store activities, including observations, performance measurements and summarizing observations
• Ability to work overnight/unusual hours to perform in-store tasks
• Ability to travel independently (up to 50%)

• Lean/Six Sigma project experience
• Assistant Process Change Manager
• Black Belt Trained

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.