DIVISION LABOR, ESS, FP, & CUSTOMER SERVICE MGR
JOB DESCRIPTION
Execute company standards and initiatives to effectively utilize labor and control variable expense. Develop and achieve division budgets, goals, and strategy/action plans for implementation of labor, scheduling, variable and sustainability initiatives. Communicate and influence all levels of leadership throughout the division for labor, scheduling, expense, sanitation, and sustainability items. Coordinate division rollout and training for all front-end solutions and best practices, including prepaid services, money services, kiosks and lottery. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Oversee budgets and results of clerk wages and variable expense; utilize financial tools to analyze results and make recommendations for improvements while coaching district/store teams to achieve goals
- Work with Labor Forecasting Center of Excellence to deliver accurate weekly sales and labor forecast, by store, to achieve all objectives and business plan budget
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- Understand, manage, and coach all division scheduling inputs/outputs to include headcount, scheduler roles, forecasted/scheduled/worked hours and all end user functionality
- Implement corporate expense reduction, sanitation and sustainability initiatives for the division
- Support Zero Hunger, Zero Waste in achieving goals
- Develop and maintain vendor relationship while staying in alignment with Corporate ESS and Enterprise Sourcing teams for vendor performance and accountability
- Spend time visiting stores to include night and weekend visits focusing on coaching, teaching, and training
- Monitor and drive KPF metrics such as profit, sales and customer targets for all products/services, including in-store credit applications, prepaid products, kiosks, money services and lottery
- Partner with appropriate parties to correct Sales & Cash opportunities
- Partner with corporate front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting
- Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc.)
- Assume division compliance officer responsibilities, including AML responsibilities ; responsible for training, compliance, reporting and record retention, audits, and follow-up
- Manage new/remodel store set-up
- Assist in the installation, training and follow-up on the use of new equipment and work methods
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Any retail store management or comparable experience
- Strong analytical skills
- Proficient in Microsoft Office with ability to learn Business Objects, Smartview, KTV, Dodeca, Financial Desktop, ePRO, I-Payables, COUPA and P-Card expenses
- Demonstrated initiative and leadership skills
- Strong knowledge of labor and expense management principles to include labor, expense and scheduling
- Ability to effectively communicate with all levels of the organization
- Ability to work closely with senior leadership in corporate and division settings
- Highly organized and proficient at multi-tasking
Desired
- Bachelor's Degree
- Any district operations coordinator/field specialist experience
- Any store management or Retail Operations experience
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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