Customer Account Representative
JOB DESCRIPTION
Monitor aging, assist customers with various requests, and collect on unpaid receivables. Process vouchers for multiple divisions and balance unbilled ledger accounts. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Monitor aging schedules and follow-up with customers/stores/division personnel to resolve/collect on delinquent receivable account balances
- Monitor past due notices
- Research/respond to customer/store/division inquiries
- Verify and track receipt of manual vouchers by week
- Key billing templates
- Reconcile weekly accounts receivable over and short
- Notify stores of large over and shorts
- Balance unbilled ledger accounts
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- Monitor credit limits and request account holds
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
- Self-motivated and able to perform job responsibilities with minimal supervision
- Physical ability to access all necessary files
- Strong analytical skills
- Ability to work within deadlines
- Ability to work well with others
- Good written/verbal communication and customer service skills
- Working knowledge of Microsoft Office applications
Desired
- Accounting experience and general knowledge of the accounts receivable reconciliation process
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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