CORP H&W/QUALITY IMPROVEMENT SPECIALIST
JOB DESCRIPTION
Responsible for enhancing the quality of care provided to our patients. Lead and facilitate quality improvement initiatives, utilizing data-driven approaches to identify quality improvement (QI). Collaborate with internal and external partners on recommendations to quality performance. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Lead the development/implementation & evaluation of QI projects/programs aimed at enhancing patient outcomes/safety & satisfaction
- Work with interdisciplinary teams to streamline workflows, eliminate inefficiencies, & standardize best practices to ensure quality of care
- Align improvement projects to organizational mission, vision, values, goals, & objectives
- Utilize statistical methods and data analytics to identify trends/patterns & areas for improvement in clinical/operational processes
- Implement metrics, dashboards, and KPIs to monitor progress, track outcomes, and drive improvements
- Prepare comprehensive reports, presentations & recommendations to leadership/stakeholders, communicate progress, outcomes & opportunities for improvement
- Monitor process improvement activities to control results
- Evaluate projects and performance toward desired goals
- Identify/implement and monitor corrective/preventive actions via Nonconformance Management Program
- Monitor/close pending Nonconformance Management Reports, analyze and resolve process problems
- Ensure execution of Kroger Health Quality Management Program activities
- Assist with accreditation quality measures, preparing the organization for accreditation/client surveys/audits
- Assist with special projects at the discretion of manager or leadership
- Participate in meetings to integrate activities, communicate issues, obtain approvals, resolve problems; maintain knowledge pertaining to new developments
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
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- Bachelor's Degree business or healthcare management, or a quality or science related field
- 5+ years of experience in pharmacy and/or healthcare
- 5+ years of experience in quality related role
- Excellent oral/written communication skills
- Ability to successfully identify, adopt, and lead change initiatives
- Project management experience with the ability to effectively meet deadlines
- Strong analytical skills with proficiency in data analysis tools and methodologies
- Demonstrated ability to coach and train
- Ability to quickly grasp complex issues and develop viable solutions
- Ability to work both independently and as part of a team
- Excellent administrative, communication, and organizational skill with high attention to detail
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Excellent project management skills with the ability to effectively meet deadlines
- Proficient in Microsoft Office
Desired
- Master's Degree
- Any experience in data/statistical analysis
- Any experience as a quality analyst, administrator, coordinator, or quality improvement specialist
- Any pharmacy technician or other relevant health care experience
- Certification of Project Management
- Certification in Health Care Compliance or obtain within one year of hire
- Pharmacy Senior Technician Certification
- Six Sigma Green Belt Certification or equivalent
- Demonstrated experience developing primary research methodologies, design, and analysis
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
- 401(K)
- Pension
- Financial Counseling
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Promote From Within
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
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