CHEESE SHOP/DEPT LEADER

JOB DESCRIPTION

Create a unique customer cheese experience that will embody the food passion, cheese knowledge, interactive customer service, team leadership and industry leading merchandising that is uniquely Murray's Cheese. Work closely with Deli Merchandising and district staff, as well as direct reports, to create an environment of outgoing, personal and theatrical cheese retailing within the store environment. Role model proactive selling and superior product knowledge to drive sales in a targeted manner. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create and maintain Murray's Cheese experience through interactive customer service, ongoing product education, effective cross-selling, merchandising, pushing and promoting designated products
• Maintain knowledgeable, efficient and friendly staff who are fully trained in Murray's operations and products
• Ensure all company policies, operating standards and procedures are communicated effectively, maintained and followed at all times
• Ensure staff adheres to all food safety, hazard analysis critical control point, and sanitation procedures
• Place orders and maintain inventory
• Set up weekly in-store selling events
• Contribute to store goals for increasing sales and improving profitability
• Effectively control shrink and waste by following company best practices
• Control labor expenses through appropriate scheduling
• Meet and/or exceed budgetary goals for the Murray's Cheese Shop
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• Management experience or retail food experience or two-year culinary degree
• Willing to taste cheese daily
• Supportive of cheese business initiatives
• Able to inspire, motivate and train staff while ensuring successful completion of all tasks
• Excellent communication skills
• Ability to multi-task
• Proficient with Microsoft Office
• Strong desire to learn, enthusiasm for the product and an interest and willingness to try new and innovative approaches

• Past work record reflects dependability and integrity
• Prior food handling
• Supervisory skills