Central Fill Operations Analyst

JOB DESCRIPTION

Provide advanced administrative and technical support for all facets of infrastructure system operations within the Central Pharmacy Services facility. Design, implement, install, maintain and administer infrastructure systems, including hardware, software and various configurations. Works with others to establish and improve processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

- Manage, execute, log and report Easy Fill Prescription Retail Network (EPRN) breaks/fixes, changes, setup, service requests and support activities
- Develop and follow documented processes/procedures to ensure the stability of Central Pharmacy Services systems
- Ensure solutions are designed to meet service level agreements (SLA) regarding performance, up-time and scalability needs
- Telephone system management
- Train analysts /inventory managers on EPRN and automated dispensing system (ADS) software and enhancements
- Provide analysis in regards to usage, performance, service level, compliance and audit reporting
- Provide direction and oversite for system mechanics
- Implement, report and monitor service upgrades (e.g. security fixes, etc.)
- Test/support software and hardware upgrades that directly affect Central Pharmacy Services
- Collaborate with Information Systems and Service (IS&S) team to set up interactive voice response (IVR) profiles
- Perform process, hardware and software analyses on new technologies and make improvement recommendations to management
- Adhere to Technology department enterprise electronic computing standards
- Support and maintain infrastructure solutions utilizing required tools/technologies
- Implement/support infrastructure/middleware components related to Central Pharmacy Services in partnership with infrastructure teams
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- High School Diploma or GED
- 4+ years of experience working with adjacent technologies
- Any strong experience working with enterprise-approved operating systems and programs
- Excellent administrative, communication, and organizational skill with high attention to detail
- Ability to learn and adapt to new systems and software
- Ability to learn and operate Kroger programs and systems

Desired
- Associate Degree
- Bachelor's Degree