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BUSINESS SPECIALIST/eCOMMERCE

1 week ago Cincinnati, OH

JOB DESCRIPTION

Responsible for the day-to-day management of best practices, development and implementation of all in-store delivery third-party fulfillment operations. Work as part of a team to plan, coordinate, develop & communicate operational processes across subject matter experts, third parties and division partners. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Develop best practices that will involve working with division, district & store associates, across merchandising, operations and technology administrative departments on solutions that will enhance the customer shopping experience both in-store and online
  • Assist with the collaboration of Corporate Merchandising, Freshness & Standards leaders, Technology leads, division leaders on process change solutions that impact eCommerce fulfillment operations

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-Oversees and optimizes end-to-end fulfillment processes, ensuring accurate, efficient order delivery that supports revenue and customer satisfaction goals
  • Support strategic partnerships team with all operational strategic and contractual obligations associated with third party partners
  • Collaborate with business owners to develop/implement relevant communications for division leadership and other key stakeholders
  • Communicate with key business owners to ensure alignment prior to, during and at the completion of each program/initiative
  • Perform selected/required key analysis as needed
  • Improve and simplify our associates' work experience, deliver financial benefits and standardize best practices across the company
  • Travel to divisions and stores to develop & support eCommerce initiatives, process implementation & best practices
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation


  • QUALIFICATIONS

    Minimum
    • 3+ years retail store management, division operations or merchandising management experience
    • Proven leadership skills and ability to persuade/influence others
    • Ability to create and adopt new ways of approaching tasks and processes to facilitate change across the company
    • Ability to analyze data & communicate recommendations
    • Knowledge of in-store activities, including observations, performance measurements and summarizing observations)
    • Advanced proficiency in Microsoft Office and computer skills
    • Effective written and oral communication skills
    Desired
    • Knowledge of store operations and/or business knowledge in the department assigned
    • Experience as a district coordinator
    • Knowledge of eCommerce operations, fulfillment, supply chain management or pickup operations


    ABOUT US

    From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

    Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

    Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

    What you'll receive from us:

    The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
    • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
    • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
    • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
    • Valuable associate discounts on purchases, including food, travel, technology and so much more.
    • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
    • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
    For more information about benefits and eligibility, please visit our Benefits Page!

    Client-provided location(s): Cincinnati, OH
    Job ID: kroger-168671
    Employment Type: FULL_TIME
    Posted: 2025-12-31T19:51:46

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Mental Health Benefits
    • Parental Benefits

      • Work Flexibility

        • Office Life and Perks

          • Vacation and Time Off

            • Financial and Retirement

              • 401(K)
              • Pension
              • Financial Counseling
            • Professional Development

              • Leadership Training Program
              • Tuition Reimbursement
              • Promote From Within
            • Diversity and Inclusion

              • Diversity, Equity, and Inclusion Program

            Company Videos

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