BAKERY/SPECIALTY CAKE DECORATOR

JOB DESCRIPTION

Position Summary:

Create an outstanding customer experience through exceptional service. Establish & maintain a safe & clean environment that encourages our customers to return. Assist the department manager in reaching sales & profit goals established for the department, & monitor all established quality assurance st&ards. Embrace the Customer 1st strategy & encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion & safety of others.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important & appreciated by answering questions regarding products sold within the department & throughout the store.
• Gain & maintain knowledge of products sold within the department & be able to respond to questions & make suggestions about products.
• Processes Customer wedding cake orders.
• Occasionally asked to train new decorators
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered & the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want & need.
• Use all equipment in bakery such as the refrigerators, freezers, & ovens according to company guidelines.
• Prepare foods according to the food temperature logs & follow cooking instructions.
• Measure, prepare & mix ingredients according to recipe, using variety of kitchen utensils & equipment.
• Adequately prepare, package, label & inventory ingredients in merch&ise.
• Check product quality to ensure freshness. Review "sell by" dates & take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, & freezer.
• Decorate cakes, pastries, cupcakes, cookies & other bakery items.
• Label, stock & inventory department merch&ise.
• Report product ordering/shipping discrepancies to the department manager.
• Underst& the store's layout & be able to locate products when requested by customer.
• Stay current with present, future, seasonal & special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations & guidelines.
• Ensure proper temperatures in cases & coolers are maintained & temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures & identify unsafe conditions & notify store management.
• Practice preventive maintenance by properly inspecting equipment & notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, & illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Bakery/Cake Decorating experience
• Retail experience
• Second language
• Ability to h&le stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food h&lers permit once employed

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.