Portfolio Manager, IT Services

• % of customers retained over a period, linked to portfolio improvements

Service Enhancement

• Count of improvements or innovations implemented in the portfolio

Customer Satisfaction / Net Promoter Score (NPS)

• Client perception of portfolio value

KEY RESPONSIBILITIES / DUTIES:

• Evaluate, categorize, prioritize, and manage IT services portfolio based on business impact, cost, and strategic fit.
• Ability to optimize a suite of IT services based on customer business value and market demand.
• Translate customer business needs into service requirements and identify gaps or opportunities.
• Use KPIs, service metrics, and financial data to guide strategy and improvements.
  • Monitor service performance, quality, availability, and profitability.
  • Understand how services are monetized and how to manage cost-effectiveness.
  • Enable the retention and growth of existing customers by maximizing the value of the services that are delivered to the customer
• Collaborate with IT leadership, service owners, finance, and business units.
  • Communicate service value and performance to executive stakeholders, sales and service leadership
  • Present service performance, risks, and opportunities to senior leadership with clarity and impact.
  • Facilitate cross-functional alignment between IT and go-to-market teams.
  • Analyze market trends and customer feedback to refine service offerings.
• Remain current with industry trends and competitor offerings
  • Lead service transitions and manage stakeholder expectations.
  • Facilitate service descriptions, service entitlements, templates, and SLAs.
• Conduct regular portfolio reviews and status meetings.
  • Identify opportunities for innovation, cost reduction, and service enhancement.
  • Track and resolve issues with the service's design, delivery and pricing
  • Familiarity with cloud platforms, SaaS models, and emerging tech trends.
  • Quickly identify root causes and implement effective solutions.
  • Propose new service ideas and delivery models that drive business growth.
  • Manage and administer service price calculation tools
  • Identify opportunities to innovate existing solutions, reduce costs and enhance services
• Other Duties/Projects
  • As assigned

Qualifications

• Minimum of 5 years of prior product management experience, driving and executing on strategy / 8+ years of other experience that includes marketing and / or business leadership equivalence.
• Equivalent experience, or a degree in business, marketing, or related field. An advanced degree is desirable.
• Experience in product management or marketing, preferably in support of professional or managed services.
• Experience with portfolio management tools and methodologies.
• Deep understanding of IT service management frameworks (e.g., ITIL).
• Strategic mindset with analytical and decision-making abilities.
• Ability to translate technical capabilities into business value.
• Ability to analyze customer data and feedback to drive improvements within the practice and organization
• Strong problem-solving skills to address customer issues effectively
• A customer-centric mindset with a deep commitment to understanding and meeting customer needs
• Able to work cross-functionally with sales, marketing and service teams
• Excellent communication skills both written and verbally
• Ability to deal with changing priorities to complete tasks in a short period
• Exceptional organizational and time management skills
• Strong business acumen and a drive toward business growth
• Discipline to work remotely
• Ability to travel when required

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Client-provided location(s): Mississauga, Canada

Job ID: Konica_Minoltaus-12310

Employment Type: FULL_TIME

Posted: 2026-04-27T23:42:01