IIM Professional Services Director

Accountabilities:

1. Project Success

2. Team Profitability

3. Support Estimating, Pricing and SOW development

4. PS Reporting (STL)

5. SOW Approval

6. Vertical Escalations

7. Upsell

Responsibilities

Essential job functions include, but are not limited to the following:

• Full visibility/engagement on all projects - Face of the Services Team to our Clients

• Partnering with Regional Sales Directors on the delivery of the KM Experience and supporting Account Reviews/Plans, as required

• KMBS Executive Sponsor for all projects under $100K

• Participate in KMBS Days with clients

• Participate in the weekly Leadership L10 meeting, reviewing pipeline, in-flight projects & inventory, client-related issues and opportunities

• Ensure Projector is current daily and that projects have full resource plans to support forecasting

• Manage inflight backlog/inventory

• Onsite participant for all Project Kickoffs > $50K

• Participates in the Professional Services QBR

• Quarterly goals defined and monitored via Success Factors for all staff

• Maintain staffing levels required to balance customer satisfaction & operating profit

• Approve all travel, in advance, for all assigned projects

• Regular meeting schedule with direct reports - 1-on-1's

• Responsible for ensuring company policies, national procedures and best practices are followed

• Month-end close execution: maintain visibility to Review project % complete to burn-rate

• Review weekly project reports

• Coaches and mentors' staff to achieve service excellence and career growth, while retaining the best and brightest resources within the department

• Other duties, as assigned by Management

Qualifications

Education Requirements

• Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience

Experience Requirements

• 5+ years of experience in a service delivery team lead or service management role

• 10+ years of experience in ECM or a related industry

• 5+ years OnBase experience

• 10+ years of experience providing solutions relating to business process improvement

• Experience servicing internal and external customers

• Experience working with external vendors/ partners

• Previous experience within Hyland Software solutions

• Ability to work in a fluid and changing environment

• Passionate about delivering value, customer satisfaction, service mentality

• High aptitude and understanding of technology

• Self-starter and ability to thrive in a fast-paced environment

• Previous experience managing or participating in enterprise-level projects

• Strong organization and prioritization skills

• High level of integrity and follow-through

• Strong leadership skills and ability to mentor others

• Solid non-technical product knowledge

• Strong communication skills - ability to deliver good news and bad

#LI-HW1

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Client-provided location(s): Denver, CO

Job ID: Konica_Minoltaus-11931

Employment Type: FULL_TIME

Posted: 2025-12-10T23:42:18