Branch Service Manager

Overview

Konica Minolta currently has an exciting opportunity for a Branch Service Manager to lead our service operations. This role is critical to ensuring exceptional customer experiences, operational efficiency, and team performance. We're looking for a dynamic leader who can coach, develop, and motivate a talented technical team while driving service excellence and achieving business goals.

The Branch Service Manager is responsible for overseeing daily service operations, ensuring optimal team productivity, and maintaining strong customer relationships. This role partners closely with Sales, Administration, and other internal teams to support seamless installations, fast issue resolution, and consistent service delivery.

Responsibilities

Service Operations & Performance

• Manage service operations for the assigned branch or territory, ensuring efficiency, quality, and adherence to organizational standards.
• Drive revenue and profitability within established objectives, pricing policies, and service guidelines.
• Monitor and hold technicians accountable for the accuracy, timeliness, and completeness of all service activities, including invoices, timecards, and expense reports.
• Ensure appropriate staffing levels to support workload, customer demand, and team coverage needs.

Team Leadership & Development

• Coach, mentor, and develop service technicians to build technical expertise, customer service skills, and accountability.
• Promote a positive, collaborative team culture focused on continuous improvement.
• Conduct performance evaluations and implement corrective actions when necessary.

Customer Support & Issue Resolution

• Serve as the escalation point for customer issues, providing high-quality support and driving prompt, effective resolution.
• Collaborate with Sales and Administration to resolve concerns related to pricing, installation, configuration, and equipment performance.
• Support customer satisfaction initiatives and ensure a consistent, professional service experience.

Inventory & Resource Management

• Maintain adequate inventory levels of supplies, parts, and equipment to support service delivery.
• Oversee and optimize parts utilization, inventory controls, and operational expenses.

Qualifications

• 3-5 years of related experience as a Technical Manager, ideally within the managed print services, digital solutions, or related technology services industry.
• A+ and Network+ certification (or equivalent technical training) required.

Knowledge, Skills, and Abilities

• Strong understanding of workflow solutions, security concepts, cost accounting principles, and MPS (Managed Print Services) solutions.
• Exceptional customer relationship and communication skills.
• Working knowledge of computer systems and operating environments, including Microsoft, Apple, and common network troubleshooting.
• Proficiency in updating, maintaining, and analyzing spreadsheets (Excel or equivalent).
• Reliable transportation and a valid driver's license required.
• Use of a personal vehicle is required; participation in the vehicle maintenance compensation program is included.
• Ability to travel locally on a daily basis to support various customer sites.
• Comfort using required technologies (e.g., handheld devices, laptops, mobile phones).
• Strong time management and prioritization skills, with the ability to manage a dynamic workload and achieve effective daily results.
• Consistently presents a professional appearance and demeanor.
• Works effectively with customers at all levels.

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'année 2025 marque le 20e anniversaire de l'entrée de Konica Minolta dans le marché de l'impression de production; l'entreprise souligne « 20 années d'excellence, d'innovation et de résultats » tout en continuant d'être une figure de proue dans l'impression numérique commerciale. C'est aussi l'année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d'innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d'Amérique de Forbes, d'avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d'avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s'être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d'harmoniser les priorités transfrontalières et d'améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaîne d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Client-provided location(s): Palm Harbor, FL

Job ID: Konica_Minoltaus-12224

Employment Type: FULL_TIME

Posted: 2026-03-13T23:42:01