Team Leader, Remote Operations Center

About the Role

This role is based at our Corporate Office in Menomonee Falls, WI.

As Team Leader, Remote Operations Center, you will lead the Remote Operations Center (ROC) and its day-to-day functions. You will monitor the ROC team's functionality, performance and efficiency and review, create and support training, process changes, awareness programs, high-level investigations, applications and hardware used by the team and the service that the team provides.

What You'll Do

• Create and maintain remote monitoring initiatives to support department financial objectives
• Analyze financial data to identify and recommend business plans to enhance the effectiveness of Kohl's shortage initiatives
• Determine critical issues, target the root cause of problems and generate creative solutions
• Guide store teams and ROC investigators in matters related to company policy and processes
• Communicate current trends and performance between the Remote Operations Center and key Loss Prevention Leadership
• Create effective training and awareness materials to brand program objectives with Remote Operations Center associates
• Monitor team performance and productivity and analyze data to ensure the team operates efficiently
• Monitor and report on emergency incidents, safety incidents and weather alerts
• Provide support to individualized development plans for team members, fostering an enriched developmental environment
• Create an effective work environment by establishing clear objectives, recognizing associates and maintaining open lines of communication
• Additional tasks may be assigned

• Previous leadership experience
• Proficient computer skills, including Google products
• Superior verbal and written communication skills
• Strong business acumen
• Ability to prioritize
• Critical decision-making during live theft and safety events
• Excellent analytical skills

• Bachelor's of Science in IS, Finance or Criminal Justice
• MBA/other advanced degree