Supervisor E-Comm Fulfillment

Monday - Friday, 8am - 5pm

About the Role

As Supervisor, E-Fulfillment, you will support retail operations by managing the day-to-day execution of merchandise processing through the Fulfillment Network.

What You'll Do

• Manage the workflow of several departments in conjunction with individual department supervisors
• Develop and maintain accuracy standards to ensure unit inventory integrity
• Align with business partners to resolve issues and ensure efficient service
• Ensure dynamic staffing to meet company goals
• Effectively manage staff to meet productivity and cost goals
• Evaluate and track level of service and accuracy standards
• Leads direct reports to achieve unit goals by Kohl's policies and practices
• Increase associate engagement by developing and communicating a clear vision
• Maintain open communication, set clear objectives and remove barriers
• Develop an effective staff through coaching and performance feedback

• Strong people management skills with the ability to coach, motivate, and hold teams accountable
• Demonstrated leadership capabilities, including leading by example and supporting team development
• Ability to effectively manage performance, expectations, and day-to-day priorities
• Ability to analyze data, identify trends, and drive operational improvements
• High attention to detail with a strong focus on accuracy, controls, and compliance
• Effective communication skills, both written and verbal
• Ability to work cross-functionally and build productive working relationships
• Comfortable operating in a fast-paced, high-volume environment

• Experience at Kohl's and/or in retail, eCommerce, or omnichannel operations
• Familiarity with inventory systems, reporting tools, or operational dashboards
• Experience supporting multiple locations or teams

• No specific years of experience required
• Direct experience includes hands-on responsibility for inventory accuracy, controls, reconciliation, or operational execution
• Relatable experience may include roles in operations, retail leadership, logistics, or analytical positions where accountability, performance management, and operational metrics were key responsibilities

• Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and peak periods as required
• Willingness to adjust schedule to support operational priorities, inventory events, or issue resolution