Senior Manager, Digital Product Management - Fully Remote!

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

As the Senior Manager Digital Product Management, you will be responsible for shaping and executing the digital product strategy to drive business growth and enhance customer experiences for our center/site staff & families. You will lead a team of ~2-4 Product Managers and collaborate cross-functionally to deliver innovative, user-centric solutions that align with company goals.

This specific role will oversee our Center Workforce Management alongside out Consumer & Business Insights product teams, supporting all core KinderCare Learning brands.

Our Center Workforce Management platform (Legion) allows our field staff to manage schedules across all of our centers & sites, ensuring we're meeting the demand of each center/site, while creating a consistent staffing experience for our families, children & teachers. Our Consumer & Business Insights team focus on centralizing key upstream data sources to enable modern tooling for analysts to drive new insights into our business, while enabling automated enterprise reporting, all through a modern data platform in DataBricks.

We're looking for an innovative product leader to build a long-term strategy. This strategy will help us improve these practices. It will also deliver outstanding experiences and stronger automation for our field and corporate staff.

Responsibilities:

Product Strategy & Vision

• Define the digital product roadmap, through cross-functional partnership that identifies & prioritizes new opportunities across the organization
• Lead customer & employee research, market analysis, and competitive benchmarking to refine concepts that will create sustainable value for our families & organization
• Establish yourself as a leader within the Digital Products Program, being an active storyteller within the organization, while driving best practices within the digital program

• Provide mentorship and guidance to your team of Product Managers, helping them develop the skills and knowledge needed to excel in their roles.
• Partner with strategy, operations, marketing, analytics, billing, finance & engineering to create & drive seamless product execution
• Influence executive stakeholders by presenting data-driven insights and recommendations
• Facilitate effective communication between Product Managers, Development Teams, and Business Stakeholders to ensure a shared understanding of goals and alignment on priorities

• Own an entire value stream, through the eyes of our key consumers
• Lead the end-to-end product lifecycle, from ideation to launch and iteration
• Implement agile methodologies and standards for efficient product delivery
• Provide key product requirements to technical partners, while aligning on technical solutions
• Drive AI, workflow automation, and emerging technology adoption to reduce manual effort and improve scalability across digital experiences
• Act as the key representative with external suppliers to influence the roadmap of applications that are core to your value stream

• Align product investments with P&L and revenue growth objectives
• Optimize pricing/discounting models, drive user adoption, and digital monetization strategies
• Establish benchmarks to measure product performance and impact on customer experience

• Leverage analytics, user behavior insights, and A/B testing to refine product offerings
• Champion a customer-first mentality, ensuring intuitive, seamless digital experiences
• Iterate based on feedback, ensuring continuous product improvement and innovation

• Work alongside Product Managers and engaged in the digital project to prioritize feature development
• Guide the team in making data-driven decisions that balance the requirements of our customers and collaborators
• Allocate resources effectively toward the right projects to enhance the value created by the team
• Identify and mitigate risks affecting the successful delivery of product commitments.
• Work proactively with business stakeholders and technical partners to identify areas of risk early and collaboratively develop solutions to mitigate those risks.

• 8+ years in digital product management, with at least 3+ years in a leadership role.
• Prior experience successfully scaling digital products in a fast-paced, innovation-focused environment, while supporting larger organizational rollouts
• Ability to demonstrate best-practices when scaling enterprise analytics & reporting - including experience with data centralization, self-service, governance, security & predictive modeling
• Strong expertise in agile development, data analytics, and digital transformation.
• Experience working with engineering teams, UI/UX designers, and go-to-market teams.
• Ability to influence executive leadership and translate business goals into digital solutions.
• Solid understanding of AI, automation, cloud-based platforms, and emerging technologies.
• Background in analytics, SaaS, e-commerce, FinTech, or enterprise digital solutions
• Knowledge of customer experience (CX) & revenue driving product initiatives