Sales and Service Manager

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. 

Regional Operations Specialist Team Overview:  

Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others?  If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team!  This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. If you love what you do, are a natural leader and excel at your job, then KETTLER’s Regional Operations Specialist Team is for you!  

KETTLER currently has an opening for a Regional Operations Specialist - Sales and Service Manager, based in the DC metro area. The Sales and Service Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

• Managing administration of the leasing office. 

• Monitoring and directing sales activities while maintaining an intimate knowledge of the local market. 

• Greeting prospective residents and providing them with property tours. 

• Performing proper outreach marketing. 

• Help create engaging social media initiatives to connect residents, and manage posts. 

• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to. 

• Assisting with resident retention. 

• Support efforts to partner with nearby businesses, events, and other local organizations. 

• Walking the marketing path daily. 

• Providing excellent customer service to residents and prospects. 

• Processing lease applications and qualifying residents. 

• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks. 

• Play a key role in resolving resident concerns and issues. 

• Other duties as assigned.

• 2 years of residential leasing experience is required. 

• Supervisory experience is required. 

• Preferred experience in luxury or market-rate, but affordable housing experience also considered. 

• Lease-up experience is preferred. 

• Experience with delinquency management and posting payments preferred. 

• Extensive knowledge of Property Management software programs. 

• Computer Proficiency and knowledge of Microsoft Office Suite. 

• Proven track record of success with the leasing process. 

• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management. 

• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner. 

• Strong financial analysis, budgeting, and P&L management skills. 

• Valid driver’s license and reliable transportation required, with the ability to travel daily to assigned properties and work weekends as needed. 

• Ability and willingness to travel as needed to support operational needs across regions, including potential travel to Western zones and other out-of-area locations.