Workforce Analytics Senior Associate
Shape the future of workforce analytics in payments by applying data-driven insights to strategic decisions. Be at the heart of operational excellence as you collaborate across teams to optimize capacity and service quality. Unlock your potential by leading automation initiatives and modernizing dashboards and reporting. Make your mark in a high-impact role with opportunities for growth and cross-functional partnership.
Job Summary
As a Workforce Analytics Senior Associate within Payments Operations, you will leverage data analytics to uncover patterns, identify trends, and build solutions that advance capacity and workforce planning. You will partner with leaders and cross-functional teams to implement automation, optimize processes, and deliver high-quality service. You use your strategic thinking and digital proficiency to connect data insights to the bigger picture and support business goals.
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Job Responsibilities
- Lead the development and ongoing delivery of workforce data offerings across payments functions, including utilization, capacity planning, and workforce insights.
- Conduct in-depth analysis of complex datasets to identify trends, drivers, and improvement opportunities.
- Drive cross-functional collaboration to implement automation initiatives and optimize processes.
- Design and enhance dashboards and visualizations; produce reports and insights to support strategic programs.
- Develop executive reporting that measures operational performance for business-as-usual processes and strategic initiatives.
Required Qualifications, Capabilities, and Skills
- Expertise in data analytics, including developing and interpreting models to drive operational improvements.
- Proficiency in data visualization and business decision support using tools such as Tableau.
- Demonstrated strategic thinking using data to evaluate scenarios, assess risks, and inform strategy.
- Advanced computer literacy and digital proficiency applied to process optimization and service improvement.
- Strong communication skills with a focus on delivering quality service through clear, continuous updates.
Preferred Qualifications, Capabilities, and Skills
- Ability to leverage artificial intelligence tools to enhance analysis and generate actionable insights.
- Experience implementing automation solutions to streamline processes and improve efficiency.
- Skill in client service and conflict resolution to facilitate effective stakeholder collaboration.
- Proficiency in crafting clear prompts to guide consistent analytical outcomes.
- Commitment to knowledge sharing and supporting collaborative team initiatives.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion