WKO Markets Middle Office Manager - Vice President

Drive KYC onboarding and renewals, lead a Middle Office team, and partner with Front Office to deliver seamless client due diligence.

As a KYC Markets Middle Office Manager in the Wholesale KYC Operations (WKO) Client Office Team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution. You will oversee a team of Middle Office individuals that act as a single point of contact and that execute as subject matter experts for Markets Renewals .

Job responsibilities

• Manage the teams' Renewals schedule for Front Office to prioritise active requests, provide status updates and responsibility for business forward planning
• Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates of key onboardings managing the end to end process
• Be aware of Business forward planning
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)