Wholesale Payments Liquidity & Escrow Services - Project Manager

Job responsibilities

Manage multi-year program deliveries and service-based architectural programs; define business requirements from an operations perspective.

Collaborate with business and technology teams to execute and achieve program objectives.

Assess the impact of every project on operations processes, from requirements to deployment.

Participate in incident management during system issues.

Review business requirements submitted by Product to ascertain operations procedures and impacts due to manual and exception processes.

Provide scenarios to UAT and QA for testing purposes; monitor user acceptance testing and review defects raised to ascertain the impact on Operations.

Document operations procedures and provide training to operations teams on new functionalities.

Escalate issues and challenges promptly as they arise.

Engage in each stage of project delivery, from requirements to deployment and implementation.

Define high-level scope, plans, and estimates for project requests to establish stakeholder expectations; create and review project requirements, development, and testing.

Work closely with other teams across operations, as the role currently has no direct staff management responsibilities.

Required qualifications, capabilities and skills

Should possess a minimum of 10+ of experience in similar environment.

Knowledge on Liquidity products especially Cash Concentration and Notional Pooling a must.

Excellent communication (both oral and written), ability to create and deliver executive presentations

Technologically savvy. Knowledge on Automation tools.

Holding self-accountable and focus on delivery

Strong Interpersonal skills to be able to communicate internally & externally and at all levels.

Ability to develop creative solutions to problems and work in the larger team

Strong networking and interpersonal skills, forming positive working relationship in a matrix management and multicultural environment

Ability to lead and work independently on assigned projects

Shift - EMEA / Late EMEA hours - Flexible to rotate in US / WHEM, when required.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): Mumbai, India

Job ID: JPMorgan-210685580

Employment Type: FULL_TIME

Posted: 2025-11-15T19:05:24