Wholesale Lending Services Control Manager - Vice President

Join our dynamic Wholesale Lending Services team, where you'll help shape a proactive risk and control culture across a global organization. You'll collaborate with talented colleagues and business partners to deliver impactful solutions that protect our business and support our clients.

As a Control Manager - Vice President in Wholesale Lending Services, you will play a critical role in strengthening our control environment and supporting regulatory oversight. You'll lead a global team, partner with stakeholders across Commercial & Investment Banking, and drive initiatives that mitigate risk and enhance operational effectiveness. Your expertise will help ensure our processes are robust, sustainable, and aligned with the highest standards.

Job Responsibilities:

• Foster a proactive risk and control culture by identifying process gaps, challenging the status quo, and promoting continuous improvement.
• Support business partners with in-depth analysis of key processes, risks, and controls.
• Conduct comprehensive risk assessments to identify and mitigate key risks.
• Manage control-related activities, including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing.
• Provide leadership for end-to-end execution of CORE, including control break resolution to reduce financial, regulatory, and reputational risk.
• Ensure business engagement and accountability in control-related activities.
• Review and analyze program data (e.g., Key Risk and Key Performance Indicators) to inform business strategies.
• Collaborate with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions.
• Serve as a subject matter expert for operational risk, advising on emerging trends, risk events, metrics, and governance.
• Influence stakeholders and drive decision-making to support risk management objectives.
• Develop and deliver compelling executive presentations to drive improvement opportunities.

• Minimum 5 years of experience in financial services, lending, risk operations or management, controls, audit, quality assurance, operational risk, or compliance.
• Proven experience managing people and leading teams in business operations or risk/control environments.
• Proficiency with Control Management systems (e.g., CORE).
• Advanced knowledge of control and risk management concepts, with the ability to design, evaluate, and implement CORE processes.
• Strong PowerPoint skills, with the ability to create impactful executive presentations.
• Demonstrated ability to make informed decisions, influence stakeholders, and justify recommendations.

• In-depth business knowledge of lending or risk operations, regulatory requirements, and risk profiles.
• Technical acumen to identify and implement technical solutions for business challenges.
• Exceptional written and verbal communication skills, with the ability to influence business leaders.
• Strong interpersonal, collaboration, and relationship-building skills.
• Ability to work autonomously, adapt to shifting priorities, and thrive in a fast-paced environment.
• Advanced problem-solving and analytical skills, including root cause analysis and data synthesis.
• Experience developing action plans, managing change, and ensuring sustainable control solutions.