Wholesale KYC Operations Associate

Are you naturally inquisitive and love diving deep into information? Do you thrive on building strong relationships with business partners? If so, our KYC team within the Commercial Investment Bank is the perfect place for you!

As a Wholesale Know Your Customer (KYC) Associate within the Wholesale KYC Operations team you will be focused liaising with the Middle Office to gather, review and verify documents to meet KYC requirements as it pertains to new client relationships in the Commercial & Investment Bank (CIB). As a Wholesale KYC Associate, you will be onboarding new and incremental business in the Commercial and Investment Bank, partnering with multiple stakeholders to ensure the KYC records are completed accurately and on time, and completing adhering to Global Anti-Money Laundering (AML) Standards.

Job responsibilities

• Complete Enhanced Due Diligence cases for new-to-bank onboardings as well as existing reviews for the CIB (Commercial Investment Bank) Middle Office, prioritise active requests, provide status updates of key onboardings
• Timely escalation of key risk/issues to senior management
• Identify and execute process improvements (global and team level), provide guidance and support on key process and technology initiatives
• Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are identified for in-progress requests
• Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Utilise the technology tools from the transform the bank change management team to enhance the productivity and quality of own workload
• Evaluate higher risk profiles - with exposure to client types such as FinTech's, Third party payment processors and Virtual Asset Service Providers to determine appropriate risk mitigation.
• Balance regulatory requirements with a seamless customer experience, utilising problem solving abilities to address complex challenges in a way that maintains trust and satisfaction

• Fluent English
• Excellent attention to detail
• Strong written and oral communication skills
• Effective at managing time appropriately and organising workload for maximum productivity
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Resilient interpersonal skills, ability to partner with internal stakeholders
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Ability to multi-task effectively and leverage internal resources
• Strong analytical and problem-solving skills, combined with excellent time management and organisational skills

• Relevant experience in AML/KYC, Risk Management, Compliance, Law enforcement specific to fraud and illicit money movement
• Working knowledge of risk factors that may impact specific products and industries
• Previous payments/cash management experience and the ability to navigate stakeholder relationships
• TPA (Third party activity) experience or equivalent experience on other High Risk client types e.g TPA, Banks etc.