Wealth Management - Fraud Manager II

Bring your expertise to a team that helps protect clients and the firm from fraud while delivering an excellent service experience.

As an Associate - Fraud Prevention Manager within Asset and Wealth Management Fraud Management, you lead a team responsible for reviewing money movement alerts and executing the Enhanced Callback process.
You balance fraud risk mitigation with a strong client experience by making timely, well-reasoned decisions within established policies.
You partner with client service leaders and other stakeholders to resolve escalations, identify emerging trends, and strengthen controls.

Job responsibilities:

• Lead a team of Fraud Prevention Associates/Analysts and manage daily workflow and coverage.
• Review money movement alerts and transactions within service level timelines while minimizing loss exposure.
• Oversee Enhanced Callback execution and related fraud prevention controls for high-risk activity.
• Resolve complex inquiries and fraud incidents by applying established policies and sound judgment.
• Collaborate with internal partners and external banks to mitigate losses and support recovery efforts.
• Escalate significant risks, incidents, and regulatory concerns through appropriate channels with clear recommendations.
• Identify emerging fraud trends and recommend enhancements to detection and prevention approaches.
• Coach and develop team members through feedback, training, and performance management.
• Communicate clearly with clients and internal stakeholders during inbound and outbound interactions.
• Prioritize competing requests effectively and maintain accuracy and attention to detail in a fast-paced environment.

Required qualifications, capabilities, and skills:

• 3 years of professional experience in fraud investigation, fraud prevention, risk management, or a related field.
• 1 year of people management experience, including coaching and performance feedback.
• Demonstrated knowledge of common banking fraud typologies and fraud trends.
• Experience reviewing and decisioning transactions and alerts in a controlled environment with defined timelines.
• Strong written and verbal communication skills for explaining decisions and guiding stakeholders.
• Strong analytical skills and ability to synthesize facts from multiple sources to reach defensible decisions.
• Ability to manage multiple cases simultaneously while maintaining quality and attention to detail.
• Ability to operate with minimal supervision and escalate appropriately when needed.

Preferred qualifications, capabilities, and skills:

• Bachelor's degree.
• Experience supporting high-net-worth or wealth management client service models.
• Familiarity with core banking products and the fraud risks that affect them.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210743197

Employment Type: FULL_TIME

Posted: 2026-05-05T19:23:59