Vice President, Strategic Programs Lead - Card Modernization

Join us to help drive transformative change in Card and Connected Commerce. Make a lasting impact by leading programs and initiatives that shape the future of our products, services, and employee experience.

As the Vice President, Strategic Programs Lead - Card Modernization -one of Consumer & Community Banking's top strategic priorities-you own the operational backbone of the program. You will establish and run governance, orchestrate a sequenced portfolio across Product, Technology, Finance, and Strategy, align investment to outcomes, and deliver crisp executive narratives. You'll turn strategy into operating reality via disciplined cadences, transparent reporting, proactive risk mitigation, and data‑driven decision making.

Job responsibilities

• Program governance and portfolio orchestration
  • Stand up and run governance, operating cadences, and stakeholder forums across Product, Technology, Finance, and Strategy.
  • Sequence, prioritize, and integrate initiatives into a coherent portfolio, with explicit dependencies, critical paths, and quarterly planning alignment.
  • Define and track OKRs, milestones, and outcomes; maintain an authoritative single source of truth for status, risks, and decisions.
• Financial stewardship
  • Establish investment guardrails; align budgets to initiatives; track forecasts vs. actuals and drive reallocation decisions to protect critical path.
  • Partner with Finance on business cases, ROI, and benefits realization; ensure funding aligns with modernization outcomes.
• Execution and risk management
  • Build mechanisms to monitor progress and surface constraints early; drive risk and issue mitigation with accountable owners and time‑bound actions.
  • Coordinate cross-functional delivery across mainframe decomposition, microservices, event streaming, resiliency engineering, and domain‑driven design.
• Executive communication and stakeholder engagement
  • Craft compelling executive narratives and board‑caliber materials that connect strategy to measurable outcomes.
  • Respond to ongoing executive information requests with timely, consistent, and data‑driven updates.
• Change leadership and culture
  • Champion modernization and change management across teams; foster engagement, collaboration, and continuous improvement.
  • Model an AI‑first, data‑driven mindset to increase speed, quality, and operating leverage.
• AI and tooling
  • Automate reporting, risk signals, dependency insights, and narrative drafts using AI/ML where appropriate; establish standards and guardrails for responsible use.

Required Qualifications, Capabilities, and Skills

• 7+ years leading complex, cross‑functional programs in large enterprises; track record delivering results across multiple business units.
• Exceptional executive stakeholder management; outstanding written and verbal communication; board‑caliber presentation skills.
• Proficiency in data analytics for program health (OKRs, milestones, financials, risk signals, dependencies).
• Conflict management and negotiation skills; ability to drive win‑win solutions across diverse stakeholders.
• Strategic thinker with strong tactical execution; comfortable with ambiguity; able to set structure and drive clarity in dynamic environments.
• Customer‑focused, collaborative, inclusive; proven ability to manage multiple priorities at pace.
• AI‑first and continuous learning mindset; experience applying AI to improve program operations and decisioning.

Preferred Qualifications, Capabilities, and Skills

• 5+ years in payments, card, or commerce domains.
• Business transformation experience, process improvement, and change leadership, innovative mindset.
• Experience integrating AI solutions and automation to enhance outcomes and operational efficiency; mentorship of teams on new tools and practices.
• Hands‑on familiarity with cloud modernization of mission‑critical systems (e.g., mainframe decomposition, microservices, event streaming, domain‑driven design, resiliency engineering).
• Ability to navigate complex organizational structures and influence without direct authority.

Optional Additional Information

• Visa sponsorship not available for this role.
• Role may require occasional travel.
• Regulatory requirements may apply based on location.
• To be eligible, candidates must be authorized to work in the United States; employment-based immigration sponsorship is not offered for this position.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): Columbus, OH, New York, NY, Wilmington, DE

Job ID: JPMorgan-210715070

Employment Type: FULL_TIME

Posted: 2026-04-04T19:10:16