UAT and System Implementation Manager, Home Lending

Shape the future of Capital Markets technology and operations. Join our team to drive innovation, automation, and compliance in a dynamic environment.

As a UAT & System Implementation (SI) and Pledge Manager within Capital Markets Operations, you will lead both the Capital Markets UAT & Systems Implementation and the Capital Markets Pledge resources in Manila. You will provide strategic direction, coaching, and operational support, collaborating closely with business units, technology teams, and external partners. You will oversee user acceptance testing, pledge operations, and drive process improvements, ensuring all activities are executed efficiently and in compliance with regulatory requirements.

Job responsibilities:

• Lead, mentor, and develop the team, providing guidance, support, and performance feedback; oversee planning, execution, and reporting of team activities.
• Ensure proper coverage for relevant responsibilities.
• Drive the adoption and expansion of automation and AI within the team.
• Identify opportunities for process improvement and implement best practices in both UAT and Pledge.
• Ensure compliance with internal policies, regulatory requirements, and quality standards.
• Review and approve test plans, scripts, and strategies, ensuring comprehensive test coverage.
• Manage defect tracking and resolution, escalating critical issues as needed.
• Act as the primary liaison between business stakeholders, technology teams, and the UAT team.
• Coordinate system implementation, including requirements analysis, testing, and deployment.
• Monitor and report on testing progress, milestones, and quality metrics to senior management.
• Provide operational support for configuration changes and issue resolution in Capital Markets applications.

Required qualifications, capabilities, and skills:

• Minimum three years of experience in UAT, QA, or related roles, with at least two years in a leadership or management capacity.
• Bachelor's degree in a relevant field or equivalent work experience.
• Strong leadership, team management, and mentoring skills.
• Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization and external partners.
• Advanced analytical, critical thinking, and decision-making abilities.
• Demonstrated ability to manage multiple projects and priorities in high-pressure, time-sensitive environments.
• Experience with audits and control framework.
• Client-focused mindset, with a commitment to quality and continuous improvement.
• Ability to identify, escalate, and resolve issues outside of scope, and recommend process enhancements.

Preferred qualifications, capabilities, and skills:

• Proven experience leading teams or managing projects in the mortgage or financial services industry.
• Experience with test management and project management applications (e.g., qTest, JIRA).
• Familiarity with Capital Markets and Home Lending systems (e.g., Encompass, MSP, MPX, CLM, SWS, CMDM, IVAULT).
• Experience with automated testing tools (e.g., Selenium/IntelliJ, UDF, Playwright).
• Proficiency in SQL and data analysis across multiple systems.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210707462

Employment Type: FULL_TIME

Posted: 2026-02-14T19:03:22