Transaction Specialist II- Global Document Services

Are you ready to make an impact in a dynamic, production-driven environment? As a Transactions Specialist II in Global Document Services, you will play a key role in supporting our internal business partners and ensuring timely, accurate mail distribution. You'll have the opportunity to develop your skills, train others, and grow into a subject matter expert. At JPMorgan Chase, we value your growth and offer a collaborative team culture. Join us and help deliver essential communications to our clients.

As a Transactions Specialist II in Global Document Services within the Manual Department, you will coordinate the processing of statements, notices, letters, and checks, as well as special handling jobs. You will be responsible for manual processing tasks, including mailing, labeling, and prepping jobs, while ensuring accuracy and compliance with standard operating procedures. You will also serve as a trainer and guide for other specialists, sharing your expertise and supporting team success. In this role, you will work in a fast-paced environment where meeting deadlines and service level agreements is essential. Your contributions will help maintain the quality and reliability of our document services.

Global Document Services is JPMorgan Chase's primary print production and distribution unit, handling over 650 million mail pieces annually. Our team supports various lines of business and produces a wide range of products, including statements, checks, and marketing materials. You will collaborate with colleagues across the organization and have opportunities to cross-train in different areas. We foster a culture of teamwork, continuous learning, and operational excellence. Your role will be vital in delivering high-quality service to our clients.

Job responsibilities:

• Coordinate and process high volumes of statements, notices, letters, and checks
• Perform general mailing, including stuffing envelopes for bulk and individual mailings
• Create and validate labels for courier mailing (UPS, FedEx, USPS)
• Operate folder machines and prepare jobs/mail for distribution
• File checks and check images, transport trays and supplies as needed (lifting 40-70 lbs)
• Research and correct errors by applying Standard Operating Procedures (SOPs)
• Meet productivity and quality standards as defined by the department
• Work in a fast-paced, production-driven environment to meet deadlines and service level agreements
• Provide training and guidance to other specialists, becoming a subject matter expert
• Collaborate with team members and demonstrate strong interpersonal skills
• Perform other related duties as assigned

• High school diploma or GED
• Minimum 1 year experience in mail or production facility operations
• Ability to stand for long periods of time and ability to lift a minimum of 45lbs and deliver 200lbs supplies utilizing industrial pull/ push carts
• Proficiency in Microsoft Word, Excel, and Outlook
• Willingness to cross-train in different areas within the organization
• Strong communication and interpersonal skills for effective teamwork
• Ability to work in a fast-paced environment, meet deadlines and work collaboratively in a team environment
• Attention to detail and accuracy in processing and commitment to following standard operating procedures
• Ability to prioritize workload and operate efficiently with minimal supervision
• Self-motivated and proven history of improving specialist results through coaching, training and behavior remediation
• Experience as a subject matter expert demonstrating leadership capabilities

• Strong problem-solving and troubleshooting skills

• Mandatory overtime, including assigned weekends and holidays, as required by business needs
• Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 12:30pm-9:00pm
• Shift differential: 10%
• Must be willing to work onsite 5 days a week (no hybrid or remote)