Trade Lifecycle Manager II (APAC) - Client Instruction Capture and Settlements (Commercial & Investment Bank)

Join a high-impact team where your leadership and operational expertise drive the success of custody trade processing. As a Transaction Processing Manager, you will manage daily workflow, address settlement issues, and support strategic development of custody products. You'll collaborate across teams, drive process improvements, and ensure compliance in a dynamic environment that values innovation, teamwork, and continuous learning.

As a Transaction Processing Manager in Client Instruction Capture and Settlements, you are responsible for the operational management and control of daily workflow for custody trades. You oversee trade processing, fails management, and trade support, ensuring accuracy, compliance, and timely resolution of issues. You maximize team capacity through resource planning, training, and succession planning, and provide effective communication on strategic and regulatory changes. Your role supports ongoing review of procedures and contributes to the strategic development of custody products, requiring flexibility to work APAC and late APAC shifts.

• Manage workflow through the life cycle of custody trades, ensuring timely and accurate processing.
• Monitor and manage trade capture, fails management, and settlement activities.
• Address settlement discrepancies and leverage escalation channels promptly.
• Respond to queries relating to trade status and market practice.
• Provide operational management and control of daily workflow within the custody team.
• Maximize team capacity through effective resource planning, training, and succession planning.
• Communicate strategic and regulatory changes to the department.
• Review and update Standard Operating Procedures in line with new policies and risk management activities.
• Contribute to the strategic development of custody products.
• Collaborate with fails management and trade support teams to ensure seamless operations.
• Maintain high standards of accuracy and quality while coping with changing volumes and deadlines.

• Minimum of 3 years management experience in an operations role.
• Strong people management skills; ability to develop and guide staff in a team-oriented environment.
• Strong risk and control awareness; ability to prioritize workloads and meet critical deadlines.
• Excellent customer service skills; able to handle difficult situations internally and externally.
• Operational subject matter expertise in reconciliation, settlements, fails management, trade support, risk and control, and custody.
• Ability to learn new markets, products, and processes.
• Confident communicator in all mediums with internal and external clients.
• Strategic thinker; able to review and implement process improvements.
• Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
• Capable of working under pressure and coping with changing volumes while maintaining accuracy and quality.

• Bachelor's degree or equivalent.
• Global custody or local custody background.
• Experience in driving projects and initiatives.
• Familiarity with SWIFT messages, specifically MT54 series.
• Strong knowledge of MS Office Suite applications (Word, Excel, PowerPoint).
• Experience working under pressure and maintaining quality with changing volumes.
• Flexibility for APAC and late APAC shifts.

• Flexibility to work APAC and late APAC shifts (as early as 6am to 12pm start MNL Time)