Technology Support III - SRDT- Application / Production support/ SRE

As a Technology Support III within the Commercial & Investment Bank - Markets - Sales, Research & Data Technology (SRDT) team at JPMorgan Chase, you will play a critical role in ensuring the stability, availability, and performance of our production applications and AWS-based platforms. You will proactively manage and support complex application flows, troubleshoot and resolve incidents, and partner with engineering and product teams to deliver seamless and resilient technology services.

In this role, you will blend hands-on production/application support with AWS infrastructure management and SRE practices. You will leverage automation, observability, and best-in-class tooling to minimize manual effort, drive continuous improvement, and optimize platform operations. Your expertise will help us deliver reliable, scalable, and high-performing solutions that support the firm's business objectives.

Job responsibilities

• Treat operations as software problems: proactively identify, troubleshoot, and resolve system failures to minimize client impact and ensure seamless business operations.
• Analyze and support end-to-end production application and infrastructure flows, ensuring reliable service delivery.
• Monitor production environments for anomalies, leveraging observability tools and dashboards to detect and address issues promptly.
• Develop and implement automation to reduce manual toil and enhance observability.
• Collaborate with Software Engineering, Product, and other stakeholder teams to drive issue resolution, operational stability, and performance improvements.
• Continuously improve and maintain real-time monitoring dashboards for system operability and performance.
• Identify trends, manage incidents, and support problem and change management for full-stack technology systems.
• Participate in AWS/public cloud infrastructure management, including cost optimization and resource right-sizing.
• Ensure platform resiliency through disaster recovery (DR), site reliability (SR), and high availability (HA) practices.

• 3+ years of experience in technology support, production/application support, or infrastructure management.
• Proven expertise in troubleshooting and maintaining IT applications, infrastructure, and services.
• Experience supporting public/private cloud-based applications, preferably on AWS.
• Proficiency in automating support operations using scripting (Python, UNIX shell, etc.) and tooling.
• Hands-on experience with observability and monitoring tools (e.g., Dynatrace, Splunk, ITRS Geneos).
• Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS, Azure, or GCP).
• Certification in Cloud technologies (AWS, Azure, GCP) and Infrastructure as Code tooling.
• Solid understanding of networking concepts and troubleshooting.
• Strong collaboration skills and the ability to build effective relationships across teams.
• Demonstrated continuous improvement mindset.

• Familiarity with Tableau Administration
• Familiarity with ITIL support methodologies and concepts.
• Experience working in a DevOps or Site Reliability Engineering (SRE) environment.