Technology Support III - Markets Technology team

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commerical & Investment Bank - Equities Prime Financial Services Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Monitors, manages, and optimizes the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients
• Collaborates with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency
• Works closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team
• Communicates effectively with stakeholders to address challenges and provide timely updates
• Develops and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Hands on experience in technical support and applications support
• Strong communication skills and ability to work in diverse, global teams
• Advanced and demonstrable problem solving / analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
• Effectively adapt to necessary changes in work requirements, roles and responsibilities

• Bachelor's degree in STEM or related field, or equivalent experience
• Proficiency in Unix, SQL, Scripting, and Python
• Exposure to and/or support of cloud-based technology solutions
• Experience using AI for automating and streamlining daily tasks
• Exposure to monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
• Experience or understanding of financial markets and trading systems would be beneficial