Technology Support III
Today• Houston, TX
Plano, TX
As an application support member at JPMorgan Chase within the Corporate Technology, you will ensure the operational stability, availability, application support mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions and user support requests for Engineers Platform & Services leading to a seamless user experience. Critical thinking while resolving day-to-day user support and incident management will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Want more jobs like this?
Get jobs in Houston, TX delivered to your inbox every week.
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
- Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
- Improves operational stability and availability through participation in problem management
- Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- Participates in triaging, examining, diagnosing, and resolving incidents and work with various AD team to solve problems at their root
- Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or collaborating with AD/SRE teams.
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience with common networking technologies, and continuous integration and continuous delivery tools like Spinnaker, Jenkins, GitLab, or Terraform.
- Experience supporting public/private cloud-based applications.
- Knowledge in automating daily support operations using scripting and tooling.
- Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos, etc.
- Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).
- Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Possesses a continuous improvement mindset.
Preferred qualifications, capabilities, and skills
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Experience with cloud-based applications and modern deployment practices.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Client-provided location(s): Houston, TX, Plano, TX
Job ID: JPMorgan-210700003
Employment Type: FULL_TIME
Posted: 2026-01-13T19:16:43
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion