Technology Support I - Production

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in the Commercial and Investment Bank organization, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Supports the day-to-day maintenance with a focus on reducing toil or technical debt of the applications while maintaining a high degree of system availability
• Monitors production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives
• Assist with developing monitoring systems and dashboards and automating manual work using Python/Java framework
• Works with the change management process ensuring policies are enforced and adhered to and application integrity is maintained on production and DR environments
• Documents issues and resolutions for future reference while maintaining existing documentation for application knowledge and infrastructure details
• Participates in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication
• Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing
• Build and maintain a programming development environment including source control, editors, testing and deployment technologies

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• In-Depth knowledge deploying and maintain monitoring and logging tools
• Proven experience analyzing and diagnosing complex problems, especially when information is incomplete or contradictory, and making effective decisions under time constraints
• Proficient in at least one programming language such as Python
• Experience managing Cloud/Unix/Linux environment
• Hands-on experience in requirements analysis, design, development, testing, deployment, monitoring, and production support leveraging tools such as: GIT, JIRA, Geneos, Jenkins, Selenium, ServiceNow, Splunk, and DynaTrace
• Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning.
• Proficient with relational database software development with SQL Server and/or Oracle

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Experience working with cloud base technologies and knowledge of open source technologies and tools
• Knowledge of relevant businesses such as Margin and Collateral business, Trade Settlements, Cash & FX
• Experience working with scheduling tools like Autosys/Control-M
• Experience working in financial services industry supporting mission critical applications