Technology Support I
Yesterday• Houston, TX
If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.
As a Technology Support I at JPMorganChase within Consumer and Investment Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains. In this role, you will ensure the operational stability, availability, and performance of our production application flows, troubleshooting and resolving service interruptions to deliver a seamless user experience.
Job responsibilities
- Troubleshoot and monitor production application flows to ensure end-to-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability tools
- Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements
- Assist in the improvement of operational stability and availability through participation in problem management
- Identify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes
- Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 1+ years applied experience
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
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Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- AWS Cloud Practitioner
- Knowledge of KDB or other non-SQL databases
- Knowledge of Grafana/Splunk
- Knowledge with Control-M and Autosys Scheduler
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Client-provided location(s): Houston, TX
Job ID: JPMorgan-210765960
Employment Type: FULL_TIME
Posted: 2026-07-11T19:14:53
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion