Team Lead Wholesale KYC Operations

Job Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job Description

As a Team Lead Wholesale KYC Operations within our Client Onboarding and KYC team, you will lead a team of ~5 KYC analysts responsible for executing KYC activities and reviewing client documentation to support renewals, remediations, and amendments for existing customers. You will partner closely with Legal, Compliance, Internal Controls, Technology, Client Services, and regional/global onboarding teams to ensure files meet applicable regulatory requirements and internal standards.

This role offers the opportunity to deepen your expertise in AML/KYC frameworks, drive strong operational discipline and controls, and contribute directly to protecting the firm's reputation and risk posture-while developing talent and building a high-performing team culture.

Job responsibilities

• Lead and develop a team: manage capacity/pipeline, set priorities, coach performance, and support delivery against SLAs and quality targets.
• Perform and/or oversee KYC tasks and client documentation analysis to support approval of renewals, remediations, and amendments, applying requirements across relevant jurisdictions and internal procedures.
• Ensure the team executes work in line with AML/KYC policies and standards (local and global), maintaining consistent application and escalation where required.
• Act as a point of contact to address business questions and provide guidance on onboarding/KYC requirements, case status, and expected timelines.
• Drive strong quality control: ensure records are complete, accurate, and compliant with applicable rules; identify themes/root causes and implement corrective actions.
• Maintain and improve Standard Operating Procedures (SOPs) to reflect current processes, controls, and system updates.
• Partner with stakeholders (Legal, Compliance, Internal Controls, Technology, Client Services, and regional/global teams) to resolve issues, unblock cases, and improve end-to-end execution.
• Track and follow up on pending client documentation, liaising with internal Lines of Business to progress outstanding items.
• Participate in and/or lead special projects (process improvements, remediation initiatives, tooling enhancements, training plans) as requested.
• Lead and develop a team: manage capacity/pipeline, set priorities, coach performance, and support delivery against SLAs and quality targets.

• University degree
• Fluent English (written and verbal) - daily formal communication in English is required.
• Minimum 4 years of relevant experience in KYC/AML, client onboarding, or a related controls/operations function within financial services.
• People management experience, with demonstrated ability to lead a high-performing team (performance management, coaching, prioritization).
• Talent development capability: proven experience training, mentoring, and growing analysts.
• Demonstrated ability to thrive under tight deadlines in a high-volume, high-control environment.
• Strong attention to detail, risk mindset, and escalation judgment.
• High adaptability to change in priorities, process, and regulation.