System Integration & User Support - Vice President

If you are a proactive and detail-orientated professional with strong analytical and problem-solving skills, a solid background in project management and systems integration, and the ability to collaborate effectively with diverse teams to drive regulatory compliance and deliver technical solutions, then this role is for you! It provides a unique opportunity to work at the intersection of the business, operations, and technology teams in one of the world's leading global banks, offering exposure across a range of corporate business lines.

As a System Integration & User Support - Vice President in the Indirect Tax Operations team, you will play a key role in managing the implementation of E-Invoicing through vendor system integration, performing User Acceptance Testing (UAT) and providing end user technical support to business areas affected by regulatory change. In this role you will be working within a diverse, global team focused on supporting the bank's expansion of E-Invoicing and E-Reporting regulatory compliance on an international scale.

Job responsibilities

• Collaborate with Corporate Tax Subject Matter Experts (SMEs) and an external vendor to define and refine technical specifications.
• Lead a small team of SMEs integrating an external vendor system firmwide, including developing and maintaining Technical Specification Documentation (TSD), system configuration, and UAT execution.
• Lead the communication of TSD guidance to business lines in partnership with Corporate Tax SMEs.
• Conduct for user training and provide system demonstrations of the vendor platform.
• Guide Line of Business (LoB) Technology teams on system requirements, ensure compliance with TSD requirements during system builds, and oversee successful execution of UAT.
• Provide operational oversight and post-live support, including help desk functions for LoB users.
• Provide support and training to the team, assisting in the development of technical knowledge, project planning, and preparation of project working group materials.
• Maintain project and UAT documentation and prepare updates and/or reports for senior management and stakeholders, as required.
• Identify and mitigate potential risks, monitor risks, and escalate issues as needed.
• Monitor E-Invoicing platform functionality and usability and propose system enhancements.
• Develop and maintain up-to-date TSDs for E-Invoicing, ensuring accessibility for all stakeholders.

• Project Management: demonstrated ability to plan, execute, and oversee large scale projects, particularly system integration and user support projects.
• Technical Documentation: experience in creating, updating, and maintaining TSDs with strong technical writing skills to communicate complex concepts clearly.
• Systems Integration: experience working with API's, databases or systems configuration.
• Testing and UAT: hands-on experience in UAT with an ability to develop test cases, track issues an ensure compliance with technical specifications.
• Communication: strong presentation skills to present to senior leaders and conduct demos or training for end users.
• Collaboration: proven ability to work effectively with vendors and cross-functional teams, including line of business product, operations and technology.
• Analytical Skills: ability to analyze technical and operational challenges, interpret data trends, and develop solutions to enhance system performance and ensure regulatory compliance.
• Attention to Detail: precision in maintaining records and documentation to ensure audit readiness.
• Controls Mindset: a focus on identifying risks, implementing preventative measures, and ensuring adherence to compliance standards
• Problem-Solving and Adaptability: proficiency in troubleshooting system issues and proposing enhancements, flexibility to manage evolving requirements and unexpected challenges.
• Technical Proficiency: proficiency in Microsoft Excel and PowerPoint, with experience in using business intelligence tools for data analysis and reporting.

• Solid experience in project management or as a technical product owner, ideally within a financial services or consulting environment.
• Familiarity with billing systems and their functionality in relation to tax compliance.
• Experience working with indirect taxes, such as VAT, and familiarity with international E-Invoicing regulations and compliance requirements.