Swap Middle Office Associate I
Company Overview
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The CIB provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Role Overview
As a Trading Services Associate supporting Equity Swaps Client Service, you will be a critical resource for front office and client-facing stakeholders. You will act as a liaison across the business, technology, control partners, and operations, ensuring timely investigation and resolution of inquiries, robust monitoring of trade execution flows, and disciplined trade reconciliation practices . Success in this role requires clear communication and composure in a fast-paced, high-pressure environment across multiple channels, including in person, phone, and email .
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Core Responsibilities
You will investigate and resolve client and internal inquiries, driving clear ownership from intake through root-cause analysis and solution delivery . You will monitor trade execution flows and related exceptions, partnering closely with the front office and operational teams to protect service quality and mitigate operational risk . You will perform and oversee trade reconciliations, ensuring accurate capture, timely breaks management, and appropriate escalation aligned to control expectations . You will build and maintain a working, functional understanding of trading platforms and systems to support effective troubleshooting and to communicate resolutions succinctly to stakeholders . You will consistently deliver solutions and updates with precision and professionalism across email, phone, and in-person interactions in a high-pressure setting .
Qualifications
Candidates must have already completed an undergraduate degree in Business Administration, Accounting, or Economic Sciences . Candidates must have a minimum of 3+ years of related work experience in finance or a closely related field, with demonstrated performance in a high-paced client service environment . Fluency in English is required . Proficiency with the MS Office suite is required . Familiarity with automation tools is a plus and will be considered favourably, but is not mandatory .
What You'll Bring
You bring disciplined execution, a control-minded approach to issue management, and the ability to synthesize complex trade and system behaviors into clear actions for clients and internal stakeholders . You operate effectively under tight timelines, prioritize intelligently across competing demands, and communicate in a direct, solutions-oriented manner suited to senior stakeholders and demanding client expectations .
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion