Strategic Program Director
Do you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and
exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Strategic Program Manager within Loyalty Partner channel team, you are an integral part of the team that innovates new product offerings
and leads the end-to-end product life cycle. We are seeking a dynamic Strategic Program Manager to lead and deliver large-scale,
cross-functional initiatives within our highly matrixed organization. In this pivotal role, you will drive complex programs-often with technical
components-from conception to successful completion, partnering with diverse teams and stakeholders to achieve impactful business outcomes.
Job Responsibilities
• Lead the planning, execution, and delivery of strategic programs, ensuring alignment with organizational goals and priorities.
• Coordinate across multiple business units and technical teams to manage dependencies, risks, and resources.
• Develop and maintain detailed program plans, timelines, and status reports for executive leadership.
• Proactively identify and resolve issues, remove roadblocks, and ensure program milestones are met.
• Facilitate effective communication and collaboration among stakeholders at all levels.
• Monitor program performance, track key metrics, and drive continuous improvement.
• Manage change and ensure adoption of new processes, technologies, or solutions resulting from program outcomes.
Required Qualifications, capabilities and skills:
• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• 8+ years of experience managing large-scale programs or projects in a complex, matrixed environment.
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• Proven track record of delivering initiatives with technical components to completion.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with program management tools and methodologies (e.g., Agile, Waterfall, hybrid approaches).
Preferred Qualifications, capabilities and skills:
• Master's degree or relevant advanced certification (e.g., PMP, PgMP, Scrum Master).
• Experience in technology-driven organizations or programs.
• Demonstrated ability to influence and lead cross-functional teams without direct authority.
• Familiarity with change management best practices.
• Experience working with executive leadership and presenting program updates.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion