Software Engineer III - ServiceNow

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the AI/ML & Data platform team, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. You will be responsible for implementing critical technology solutions across multiple technical areas, supporting various business functions to achieve the firm's business objectives.

Job responsibilities

• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components
• Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
• Identify ServiceNow system deficiencies and recommend solutions
• Participate in creating and developing standards, best practices, support guidelines and procedures
• Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum

• Formal training or certification on Software engineering concepts and 3+ years applied experience
• Experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
• Experience with CMDB, and integration with other external tools
• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
• Knowledge of AI and ML Capabilities
• Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services
• Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery)

• ITIL foundations certification
• Exposure to cloud technologies
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
• BS degree in Computer Science, similar technical field of study or equivalent practical experience