Social Media Associate, Community Manager

With best-in-class banking, credit card and wealth management services, Chase helps nearly 1 out of 2 American households make the most of their money. As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn and X. Our social media team continues to grow, and we're seeking an Associate to join our team in Chicago, Columbus, or New York.

As a Social Media Associate, Community Manager within the Chase Social Media team, you will focus on community management and social listening, supporting execution across channels and helping deliver insights that inform content and engagement strategies. You will collaborate closely with internal partners and vendors to help build and deepen connections with our online communities.

Job responsibilities

• Support day-to-day monitoring and engagement across Facebook, Instagram, LinkedIn and X to help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner.
• Escalate and/or draft responses to queries and comments across Chase social media channels in alignment with established playbooks and guidance.
• Contribute to building engaging online communities and support social content development (content pitching, creative development, copywriting and storyboarding) in partnership with internal and external content teams.
• Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, ZignalLabs) to provide actionable consumer insights to the social team and broader marketing and communications partners.
• Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance.
• Use analytics to inform content and engagement recommendations; help maintain social listening reports and engagement dashboards, ensuring queries and audience lists are accurate and up to date under direction from senior team members.
• Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution.
• Assist team members across projects and campaigns, tracking timelines, documenting status, and summarizing results and insights for stakeholders.

• 3+ years of relevant experience in social media, communications, or marketing with exposure to social analytics and/or community management.
• Familiarity with social listening tools (e.g., Sprinklr, ZignalLabs) and an interest in developing expertise in social engagement tactics and platform best practices.
• Proficiency with native social analytics dashboards (e.g., platform analytics) and Microsoft Office, including Excel and PowerPoint.
• Strong writing and presentation skills; attention to detail; sound judgment and decision-making under guidance.
• Collaborative, proactive, and curious mindset with enthusiasm for learning and contributing; confidence to share ideas and support execution.
• BA/BS in Communications, Journalism, Marketing, or related field
• Ability to problem-solve, think critically, and self-start in a fast-paced environment with tight deadlines, while managing multiple priorities as part of a team.

• Public Relations background/experience
• Public relations experience
• Understanding of how Sprinklr fits into a brand's technology stack and common use cases for social listening and engagement tools (or willingness to learn).