Servicing Travel Advisor Manager II, Chase Travel

Join us as a crucial member of our travel management team, ensuring clients have exceptional travel experiences.

As a Servicing Travel Advisor Manager II in Chase Travel, you will be a key player on our travel management team, ensuring seamless travel experiences for our clients. Your role will involve leveraging your broad knowledge of travel management and your advanced understanding of client relationship management to anticipate and meet client needs. Coordinate resources, adhere to quality standards, and continuously improve our service delivery. Your attention to detail and capabilities with travel technologies will be crucial in managing complex travel bookings and resolving issues swiftly. Your ability to influence and communicate effectively will help you liaise across departments, manage a team, and ensure our travel services exceed client expectations.

Job responsibilities

• Coach and develop Chase Travel employees, helping them anticipate the travel needs of our clients and apply analytical thinking to solve problems and propel outcomes
• Coordinate and optimize resources to ensure the consistent and satisfactory delivery of travel services to clients, adhering to quality standards and implementing continuous improvement measures
• Utilize travel management technology tools to manage complex travel bookings, swiftly resolving any issues to ensure seamless client experiences
• Communicate effectively and collaborate across teams, delivering clear and compelling messages in a timely manner, and adjusting communications as appropriate for tone and audience

Required qualifications, capabilities, and skills

• 3+ years of experience in managing travel services, with a focus on coordinating resources and improving service delivery
• Demonstrated experience managing teams of travel advisors and support staff with an ability to motivate employees to provide exceptional service
• Advanced experience in client relationship management, with a proven track record of anticipating and meeting client needs in a travel management context
• Proven ability to analyze and evaluate complex travel situations, using judgment to make decisions consistent with facts and associated risk
• Sophisticated written and verbal communication, with experience in delivering clear and compelling messages to clients and internal teams

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210685336

Employment Type: FULL_TIME

Posted: 2025-11-20T19:10:30