Servicing Travel Advisor Lead

Join our Chase Travel team and shape the future of travel services. Be at the heart of innovation as you lead and inspire others. Unlock your potential for career growth and development in a fast-growing global company. Make your mark by delivering exceptional service and driving team success. Bring your expertise to a collaborative environment focused on excellence.

Job Summary:

As a Servicing Travel Advisor Lead in Chase Travel, you will lead a team of Travel Advisors within our innovative travel business. You will coach, support, and guide your team to achieve high performance and deliver seamless travel experiences. You will act as a subject matter expert, resolving issues efficiently and collaborating across departments to drive process improvements. In this role, you will have the opportunity to develop your leadership skills and contribute to a culture of excellence.

Job Responsibilities:

• Oversee day-to-day team performance and workflow, ensuring quality compliance
• Support team members by answering questions and resolving issues promptly
• Collaborate across departments to capture and communicate information for training and process improvement
• Maintain comprehensive working knowledge of all programs, tools, and systems
• Guide professional growth and performance enhancement through clear goal setting and action planning
• Conduct team meetings to share best practices and maintain high performance
• Foster an inspiring team environment with open communication and sustained quality levels

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years of team lead experience
• Travel account experience, including intermediate to advanced proficiency with GDS or other technology platforms and self-booking tools
• Strong knowledge of performance metrics and customer service, with experience using customer satisfaction tools such as OSAT and NPS
• Effective analytical thinking and problem-solving skills for travel-related issues
• Initiative to learn new skills, contribute to process improvement, and deliver excellent results
• Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.

An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210710116

Employment Type: FULL_TIME

Posted: 2026-02-09T18:57:50